These are all genuine written customer comments received by us. We would like to say a huge thank you to every single customer who takes the time and trouble to provide feedback; the good and the not so good. We really do read and digest ALL your comments - thank you:
09 January 2016 11:43
I have recently received my order, detailed below. I must applaud both the beautiful items and the care and attention with which they were all packaged.I'm thrilled and will continue to recommend your website.
08 January 2016 10:24
No need to apologise; the way in which you have handled the situation is a credit to you and your company. If only other businesses were as friendly to deal with as you guys are.
01 January 2016 18:07
Just wanted to say a big THANK YOU for my order. It arrived as promised. The tree decorations chosen are beyond my expectation and are all absolutely beautiful. I am also delighted for the excellent customer service I received from your company . This is unfortunately becoming a rarity. I will be sure to recommend your site to friends and family.
19 December 2015 12:38
Just wanted to congratulate you on an excellent service - probably a very busy time, but my order was despatched and tracked in a very fast and efficient manner. Good products too - so thank you and hope all your team have a great holiday at the end of the week!
15 December 2015 12:49
Received today and they're lovely. Thank you so much.
12 December 2015 23:24
Thank you so much for the replacement gold glass Christmas tree that arrived today-once again the service and prompt attention was first class and very much appreciated. A definite positive review from me.
27 November 2015 13:08
Thank you so much for my items received today, I am very happy with your service,they were well packed, quick delivery, and the items are gorgeous very true to pictures.
25 November 2015 17:45
I'd like to congratulate your team for offering such a high quality of customer service. When things go wrong, as they will do, it's nice to know that there are courteous, understanding and professional teams out there to help turn things around for the customer.As mentioned to your colleague on the phone, this Christmas shopper (fanatic) will definitely be back again to shop via your service.
21 November 2015 11:19
I got some lovely Christmas decorations of you orderd them Tuesday an they already here today and they are fab thankyou I will be ordering again.
17 November 2015 17:29
Just to let you know the candles arrived safe and sound today. Excellent service and they're great *****
20 October 2015 17:37
Hello there. Many, many thanks for the lovely Christmas tree skirt which arrived safely this morning. Thank you too for sorting out my mistake when I ordered from you. Your service was the best I have ever had to deal with in the past and I certainly would not hesitate in recommending you in the future.
20 October 2015 11:31
Baubles arrived today highly delighted with them with speedy delivery
04 September 2015 22:19
Thank you so much for your very prompt response to my telephone query and subsequent order, received today! Your customer service is five star!
25 August 2015 11:34
Just wanted to let you know that my parcel arrived bright and early this morning so thank you for that.BUT more importantly was the excellent packaging (unlike my original amazon purchase that was despatched via amazon prime and looked like it had been kicked around a dirty warehouse floor). So again thank you for that.I will not be enticed by the free delivery of prime for these products again but will come straight to you.
31 July 2015 10:38
I have enjoyed dealing with your company so happy to put any further business your way! (I am gobsmacked at the lack of service from the companies I am dealing with for the wedding so you have been a breath of fresh air!)
20 January 2015 11:51
HI, I RECEIVED MY STARS THIS MORNING AND THEY ARE EXACTLY THE SAME AS THE ONES I BOUGHT 25 YEARS AGO AND STILL HAVE, AND I HAVE BEEN LOOKING FOR THEM SINCE THEN TO BUY MORE, I PURCHASED THREE PACKS BUT WILL BE PURCHASING MORE BEFORE XMAS AS I THINK THEY LOOK SO MUCH NICER THAN BALLS ON THE TREE. NOW I HAVE YOUR ADDRESS AND WEBSITE I WON’T LET IT GO. THANKS, VERY HAPPY OLD AGE PENSIONER.
06 January 2015 14:46
Just received my order and all is intact and serviceable.Thank you and a merry new year to you all.
05 January 2015 19:12
Thanks for the great service and superb delivery.
03 January 2015 13:10
Just to let you know, the replacement items arrived this morning. Thanks so much for the excellent customer service, despite these being only small sale items. It is much appreciated and why I will come back to ChristmasTime again and recommend you to friends.
19 December 2014 11:00
I received this item yesterday and just wanted to say thank you so much for your prompt service. The Christmas tree fairy is beautiful and looks magnificent on the top of my tree.
17 December 2014 13:36
Just thought I would thank you for your excellent customer service. I purchased a table top christmas tree from you and when it arrived it was broken. I rang your customer service and the lady I spoke to was so helpful, I told her I really loved the product and was worried I wouldn't receive a replacement in time for Christmas. I needed have worried as she sent me a replacement and I received it within 48 hours, now that's what I call excellent service and wouldn't hesitate to shop with you in the future.
07 December 2014 13:11
Dear sir/madamReceived this morning - as you said, this one was fine! Many thanks for all your trouble
06 December 2014 18:47
Just wanted to say how delighted I am with my Christmas tree,it has to be the loveliest one I have ever had,so fresh and full,the smell when I enter the room is fabulous.So once again thank you for a brilliant service and I am in no doubt I will be purchasing one next year.Wishing you all the best for the festive season,and thank you to everyone.
03 December 2014 12:14
Tree received this morning – already up and looking fabulous!
02 December 2014 17:20
I just wanted to say a big "Thank you" for helping me with my order.The baubles arrived the very next day. Thank you for sorting it out for me.
29 November 2014 19:19
Hi Jules,Thank you so much, received the tlight holder this morning. Perfect.
28 November 2014 14:22
Thank you. By the way they look lovely! Will get some photos for you to see them in situ.
28 November 2014 11:33
Thank you so much, really appreciate that, thats great. And thank you for quick response.
26 November 2014 14:25
Just to say a huge thank you for delivery of my first order with you ... I am extremely impressed by the good quality and value for money. I had expected something less than worth it so no returns! Eagerly awaiting delivery of an order placed today.
25 November 2014 16:33
Just a little note too say how pleased i am with the service and quick posting of my glass baubles, they are lovely, just what Ilove.
23 November 2014 18:20HelloI just wanted to let you know that my order arrived on Friday. I had been a little worried that the china reindeer might get damaged in transit, but everything was packed so well they arrived in perfect condition. I am really pleased with everything.Thank you for such good service,
23 November 2014 20:50Wow what service. I ordered this item & within 24 hours it had been delivered. I am very pleased with the Christmas baubles, & I will be recommending your company to my friends.
20 November 2014 11:37
Received order this morning they are perfect thanks again excellent service .
16 November 2014 01:14
Thank you for a brilliant service, I travelled miles on Friday looking for this item from garden centre to garden centre etc. You had the right garland and delivered it in under 24 hours.Can't recommend you highly enough. Brilliant.
10 November 2014 11:26
The baubles were indeed delivered on Saturday, an impressive service which is very much appreciated by all of us here.Many thanks for everyone’s help.
01 November 2014 20:42
Just sending you a huge thank you for your support with the JDRF ball - we raised over £10,000!The tables looked amazing and the gifts looked great!
01 November 2014 15:53
Thank you so much for an excellent service could not believe my lights where delivered before 10.00 this morning. They are just what I wanted.
16 October 2014 18:25
Thank you very much for the gesture. I'm really happy that my query has been answered and that you will be able to address the message that is displayed.I will happily continue shopping with you and look forward to receiving my goods.
15 October 2014 18:37
I am more than happy to wait for the order to be completed in one delivery, thank you very much for an exciting website, saves me having to drudge round the awful garden centres trying to get inspiration! Will definitely be returning to your site, just hope the husband doesn't find out too soon!
15 October 2014 12:03
Just received my georgeous tree much better than I ever thought it could be at an amazing price thank you thank you thank you superb xxx
07 October 2014 19:15
Order arrived today.Impressed with speed of delivery and packaging thanks.
24 September 2014 10:39
Good Morning,This order arrived this morning after I only placed it yesterday! I just wanted to thank you for a fantastic service and the product is also of very high quality.The packaging is second to none, so everything has been great – I will certainly be using your service again.
10 September 2014 07:01
Hello Jen,the baubles arrived yesterday. They are perfect.Thank you again for your help and kindness.
22 August 2014 09:00
Quick email to say thank you for speedy order last week. Great you could get it all packed up and turned around so quickly!Ill be in touch again soon no doubt.Thank you
15 August 2014 13:03
It arrived yesterday!Thank you, I am very happy with them. Best wishes.
30 June 2014 14:09
Dear Sir/MadamJust letting you know my package arrived safe and sound this morning. I would like to say many thanks for your very efficient service, I am absolutely delighted with my purchases, they are much nicer than the photos on line.Could I ask if you will be getting in new stock before Christmas and if so when will theybe on-line to order
18 March 2014 12:25
I am well thanks - thank you the board might be very helpful when choosing schemes. Not sure as yet what will be coming up - went to The Spring Fair and have to say your decorations are a lot nicer than what most of those companies have on offer!
23 January 2014 11:47
Just wanted to quickly write and say how pleased I was with the quality of Christmas goods that I recently purchased in your sale.Seeing how nice everything was will encourage me to purchase again next year before the season is over lol.Many thanks
20 January 2014 09:37
I really appreciate how well you dealt with my problem and will be looking out for something else to buy from you. Hope your weekend has gone well
13 January 2014 18:07
Thanks again. The measure of a company is when issues occur and you guys certainly show you offer excellent service.
09 January 2014 01:50
Yes, I did, they were lovely, I haven't finished checking all, but felt sorry that I only purchased 1 wreath, it was absolutely gorgeous...Anyway, thanks a lot.
08 January 2014 18:13
The replacement lights arrived safely today.Thank you for your help.An excellent service.
06 January 2014 15:47
Thank you for handling this so swiftly and efficiently.Fortunately, the new lights were mainly for next year's decorations and we still managed a good illumination this year without them!
03 January 2014 12:55
Hi Jen,Just wanted to say a huge thank you for all your help and efficient processing of my order before Christmas. Lights arrived so promptly and look fabulous! I will definitely be ordering from website again. Happy New Year to you all there and hope its filled with health and happiness for you.
31 December 2013 13:28
Christmas goodies have been received and are lovely, thank you.
18 December 2013 12:01
Just to let you know that the re-dispatched Angel has just arrived, thanks so much. The invoice and post date for this one was 16th December, so if the original one turns up I will definitely pop it back in the post to you.
Many thanks again
18 December 2013 10:30
Dear Sir or Madam
Just to let you know that my order has arrived and they look great on my tree.
When you order on line you can't be sure how items will look when they arrive.
These hanging decorations are the same as on the website.
Wishing you a Merry Christmas.
17 December 2013 22:05
Hello Jen, I just wanted to say thanks for getting the order to me so quickly. Three minutes after I finally got my tree up yesterday, the courier knocked on the door with a box of beautiful decorations - I'm so pleased with them.
16 December 2013 22:36
Thank you for sending me this product so efficiently...so super impressed I'm ordering another set :-) !~
16 December 2013 16:10
Thank you for the replacement of 4 charger plates from my original order, which were badly scratched. The replacement plates are great and I just wanted to thank you for a very efficient and excellent customer service. If you'd like me to return the 4 damaged plates, please do let me know.
15 December 2013 15:48
Thanks very much for so swiftly delivery my order. I had never heard of you before but I shall be spreading the word. Good service and good products.
13 December 2013 18:08
Just wanted to say a big THANK YOU for re-sending my order. It arrived today and it is absolutely beautiful. It is going to be a Christmas present for a friend and I know she will love it.
I am grateful to you for the excellent customer service. This is unfortunately becoming a rarity. I will be sure to recommend your site to friends.
13 December 2013 11:19
How are you? I want inform you that the baubles arrived not broken, and they arrived three days agos. They're so beautiful! I want to thank you for your professionalism and availability. Certainly I will continue to shop on your website.
I wish you happy Christmas and a beautiful new year.
09 December 2013 18:08
Many thanks for helping with this. I have been very impressed with your customer service and will be feeding back to amazon in a very positive way
03 December 2013 10:40
I would just like to thank you so much for my order, it arrived so quickly and I am delighted!
A very merry Christmas to you all!!
28 November 2013 08:11
Hi I received my order yesterday and just wish to say that I am very pleased thank you
19 November 2013 21:01
Good morning. Thanks for taking the time to deliver my parcel last night.I am really pleased with the item. Just ideal.
18 November 2013 05:50
Hi, Just wanted to say that they arrived and are as lovely as in the pictures! thank you for great service!
16 November 2013 12:07
Thank you so much, my bauble order has arrived in this morning's post - exactly what it said on the tin and exactly what I wanted, just perfect; very quick delivery too.
15 November 2013 14:29
My wife put a very small order in via Amazon for some gold coloured candle holders. They couldn't have arrived any sooner if they had come by taxi. We couldn't believe what the postman was delivering knowing they had only been sent at approx. 6p.m. last night.
15 November 2013 10:09
Thank you for an excellent prompt delivery. Fantastic service
13 November 2013 13:04
Package arrived this morning. The icicles are just fab u lous..........Exactly what I wanted very well packaged as well.
11 November 2013 14:35
Order arrived on Friday ,just to say I am very pleased with items and speedy service look forward to ordering from you again.
08 November 2013 13:47
Didn't know to who should I address this email and as I had your contact I choose you!
Anyway, just wanted to thank you so much!! Completely happy with the goods I got from the company!!! Is everything beautiful! The service was great! And I'm sure I will keep you guys on mind for the future!
05 November 2013 08:52
.. and thank you Jen for all your help and patience. I will definitely recommend your company to my ladies (I run two evening classes in floral art/flower arranging).
27 October 2013 00:07
thank you for sending them so quickly they arrived today and I am very pleased.
23 October 2013 11:45
Brilliant service, thank you
14 October 2013 15:31
David , fantastic. I have just called and made payment.
I do have to say that the comms service from your company is stunning
Tnx for this and well done you all
08 October 2013 14:53
Thank you for safe delivery of order. Ornaments delightful especially Klaus-Inge. will be ordering more
08 October 2013 11:59
Parcel received and contents are lovely, thank you.
02 October 2013 10:39
Wow! Just to let you know my order arrived yesterday in perfect condition.
Thanks for fast efficient delivery.
02 October 2013 07:39
Hi thanks so much for your quick response. I had not realised the royal mail had tried to deliver it as there was no note put through my door, but luckily I was able to pick it up using your email as proof it had been sent. Thanks so much, delighted with the products
01 October 2013 11:16
Having never ordered from you before, a little unsure as to the products & service. However items received yesterday, all are fabulous . Absolutely delighted not only with the products , but your service. Well done all. Will definately use you again. Great job.
25 September 2013 19:19
All is well that ends well the parcel was delivered this morning, the Xmas decorations from your nordic range are simply superb!
17 August 2013 17:02
I just wanted to say thank you so much for a fabulous service.
I received the baubles today, such a quick turnaround from ordering.
Great customer service, would highly recommend you as a company to order from.
08 July 2013 09:14
I'd just like to say thankyou for an excellent service, my order was placed fri and I rec 'd it this monday morning.
the products I ordered are really nice and I will deffo be ordering again.
thank you again.
03 July 2013 19:59
Thank you the order arrived today- all fine. Thank you for prompt delivery.
24 June 2013 14:32
That's great, excellent service. I will leave a good review. Many thanks.
12 June 2013 16.54
Just to let you know I have received my green plate. Thank you soo much!
04 June 2013 20:46
Order received and items are lovely, thank you.
14 May 2013 14:33
Just to let you know that my parcel arrived this morning, thank you very much, they are all in working order.
The service was great, thanks very much.
25 April 2013 17:36
MAny thanks for the very prompt delivery of my order placed via Amazon. Excellent service
22 April 2013 17:36
Just to let you know I recieved my item today and very happy with the product and quick service. Thank you.
16 April 2013 17:36
They arrived today Jen and they are just what we wanted...thanks for your help.
09 April 2013 17:58
Thank you so much for my beautiful santa ladders! My great niece and nephew, will be absolutely overwhelmed.
As usual excellent service, and delivery so quick.
Thanks Everyone, I shall be ordering again soon
15 February 2013 22:50
Just a quick note to say thanks again for your help with the order, lights arrived in good time :-)
23 January 2013 18:20
Thanks the order has been received. Brilliant service and quick turnaround.
10 January 2013 11:58
Many thanks for the replacement snowflake lights. We have popped them up in our display corner and the children are entranced.
Your kind and swift response to our problem are greatly appreciated.
09 January 2013 19:26
Thank you so much for the replacements on these baubles, your help has been much appreciated.
I am extremely impressed also by the customer service and the how quick you got these replacements out to me.
I missed the delivery last Friday but have picked them up tonight and they are perfect!
04 January 2013 09:25
I just wanted to thank you for the prompt, helpful and courteous sevice which both Kimberley and Jen gave me on my recent first order with your company. It was a pleasure doing business with you.
I would definitely recommend your company for their varied products, prompt delivery and follow up.
02 January 2013 14:54
Just to say the platter arrived this morning . Really appreciate the quick turn around as I can now use the full set at New Year when the family are round. I will definitely use you again and recommend to friends as a result of the excellent customer service.
Thanks again and a Happy New Year.
01 January 2013 09:39
Good morning and a Happy New Year. I have received all the items ordered last evening. Thank you for your service.
21 December 2012 08:54
Thank you. I am so impressed with your customer service, it was really amazing to receive such a quick and personal reply. Even if the
items do not arrive before Christmas I am happy to give your company a 5* rating.
20 December 2012 10:45
Thanks very much for being so helpful. I will certainly save you as a favourite.
19 December 2012 10:59
Thank you for your email.
I am very happy with your service even if I wasn't the most successful purchase.
I will definitely order from Fizzco again.
27 October 2012 10:45
I just wanted to thank you for your excellent service, I was amazed to receive my order so quickly.I have never had the option to save delivery costs that you offer and had delivery wiwthin 3 days.
Thanks again I will be recommending you to others.
25 October 2012 13:49
I just wanted to say how thrilled I am with my purchase of Christmas Mantle scarf, Item No.2012-102956. Great delivery, could not believe it came so quick.
Thanks again for merchandise.
25 October 2012 10:59
Excellent and thank you for your quick response.
22 October 2012 17:20
Thanks for your reply. Fortunately they did leave with my neighbour so I have received today.
Extremely pleased with the candle rings; very good quality,
22 October 2012 20:33
Just to say thank you for your prompt attention.
19 October 2012 10:14
Just a little note to thank the lady who dealt with our order and subsequent replacement.
We have received the replacement chains and my husband informs me that they now match up beautifully and look great. So thank you for taking the time to test the chains in your office, we are very pleased with the service and look forward to putting them all up in December!
19 October 2012 09:32
Arrived at 0940 this morning
Thank you for prompt service
17 October 2012 12:05
Thank you for your reply, yes I can dispose of the defective garland and look forward to receiving its replacement. Thank you for your quick response.
08 October 2012 11:14
Good morning Wendy,
Just to let you know that I received my order…. And guess when… last Thursday at 14:30, now that is what I call Excellent service.
Yet again another excellent customer experience from ChristmasTimeUK.
02 October 2012 17:10
Thanks. I understand this has been a problem with the courier and not yourselves. I'm very grateful for your quick and very helpful customer sevice.
25 September 2012 09:18
Your team were very very helpful in getting the goods to me and also advising me. Best experience I have had for internet shopping to date I must say!
20 September 2012 09:09
You have been most helpful! Thank you so much team!
01 September 2012 18:22
A Big Thankyou,
to Yourself, Jen, David,Wendy and all the team,for EXCELLENT CUSTOMER SERVICE.
23 August 2012 04:29
Thanks soooooo much for all your help, you have been amazing!! Best customer service I have received in a very long time and I will be sure to recommend you to my office for future.
The stars attached look great, do you know the measurements for them? I will have to double check they will fit in the cards.
Thanks again Kimberly.
21 August 2012 17:53
That's fantastic! A lot of bigger companies could learn a thing or two about customer service from you! I'll be sure to recommend you and will no doubt be back for further purchases at a later date.
20 August 2012 16:17
Thankyou for your kind E-mail.
Thankyou for your kind offer, yes I would like a replacement set when they are in stock again. Excellent Customer service, I look forward to receiving my set ( 30 metre, white cable).
Again, many thanks, I look forward to recommending you.
20 August 2012 14:08
The fairy lights arrived today and they are perfect.
Thank you very much for the prompt service.
16 August 2012 08:01
Just wanted to say thanks for all your assistance. The goods were received last Monday.
Thanks again and would def shop with you guys anytime.
10 August 2012 14:06
The box of votives came yesterday and they are absolutely perfect! Thanks again for your help.
All the best,
02 August 2012 14:46
Just wanted to say a big thank you, I order some Christmas decorations yesterday, and they have already turned up today. I thought the website was very easy to use, clear and have very good realistic descriptions of the items I bought.
My tree decorations turned up wrapped in masses amount of bubble wrap it would of been impossible to break while being delivered, and my new look fabulous.
I wish everything I bought on line or in shop had wonderful service like yourselves.
Thanks again, and will be recommending you guys to everyone I know.
24 July 2012 14:34
That is really so kind of you Kimberley, thank you very much. You have been most helpful and I really do appreciate all your assistance. You do realise though, if I have another project that requires smaller tiles . . . I’ll be back!
17 July 2012 14:58
Just wanted to say thank you for all your help!! our wedding branded baubles arrived and we are sooo pleased with them, exactly what i wanted!!
I will be sure to send you a picture of them at our wedding in December :o)
03 July 2012 13:59
Just wanted to say thank you for your help with the above, I have received my refund, great service.
A very happy customer
25 June 2012 09:21
All received and very satisfied thank you very much.
24 May 2012 14:04
Dear Jen, I get your goods today. All is OK, I look forward to the future cooperation !!
15 May 2012 18:56
Replacements received. Many thanks for the excellent service.
11 May 2012 16:01
Wow, that was super, super quick. Thank you so much. I had a quick look on your website and thought i couldn't see them but just wanted to be double sure.
I'll check out the link, thank you.
You may not have what I'm after in stock but your service is outstanding!
Thank you so very much :)
19 March 2012 08:18
Thank you for your efficient, friendly service. I think the true measure of a business is how it deals with problems
and you have been A star.
05 March 2012 20:23
Thanks for your reply. Thats great.
I have passed the invoice over to our Treasurer to raise a cheque and get it to you as soon as possible.
Kind Regards & thanks once again for your help.
02 March 2012 15:19
Thank you SO much for your reply. I am really impressed with your company. Not only did I receive a prompt reply to my email, but when I phoned to place the order, the girl on the desk knew exactly what I wanted, was very pleasant and extremley helpful. On top of that my parcel arrived TODAY, that is wwhat I call efficient service.
Thanks to all of you
20 February 2012 16:52
Thank you, I very much appreciate it. Great service!
30 January 2012 12:07
You are one awesome chick. They arrived about 2pm and are right now being experimented upon to see what sticks to them on the inside to our specs.
I'll send you a pic of the finished product if possible.. (I don't always get a pic of it myself once installed, ppl don't always like to pass on that stuff..)
Thanks again for your help and efficiency..
26 January 2012 20:40
Just wanted to let you know that we received the three ornaments in perfect condition. Thank you for all of your time--we appreciate everything!
Take care and thanks again,
22 January 2012 14:46
Just wanted you to know that, after all the fuss about the delivery, the new lights duly came and have now been put up in my conservatory. They look fabulous!
19 January 2012 14:11
You are most welcome. CTUK has always been so helpful to me over many years and I am glad to know the details of the transaction.
12 January 2012 09:32
Thank you for your prompt response regarding the damaged item and subsequent refund, it was really appreciated and I would have no hesitation in purchasing from Fizzco Limited in the future.
11 January 2012 14:58
You have been a star!
11 January 2012 10:53
Thanks you very, very much. That is an excellent idea about using the lamps of the faulty set.
10 January 2012 12:15
Thank you very much for the helpful information Stephanie and for the prompt reply and detailed measurements. I shall probably get a couple of boxes from you later in the year so that I get the display of 80 lights in total.
Just to add that I have always found your service to be outstanding e.g. a recent post-Christmas purchase was sent out immediately your offices opened again.
Also I have always found that any enquiry that I have made is always dealt with very quickly and in a friendly, professional manner. Excellent!
09 January 2012 21:00
Thank you most helpful.
09 January 2012 21:05
I just wanted to drop a quick email to say thanks. The lights look amazing and arrived promptly and were very well packed. I will definitely recommend you company.
07 January 2012 13:07
This morning I received the replacement battery powered 10x LED lights - they are PERFECT and work just fine.
Many thanks for your help and I look forward to purchasing from you again soon.
06 January 2012 13:58
Thank you so much, I can't believe what fantastically good service you have provided- rest assured I will definitely be a returning customer and will be making recommendations to others in future.
06 January 2012 13:04
I wanted to thank you so much for such good service before Christmas, regarding my faulty fairy lights. You don't see good service very often these days and I have forwarded your company name onto lots of my friends. We have a circle that always passes around the names of great companies to each other simply because most are pretty awful when it comes to doing things decently and honestly, it's so nice to find one that does and so we note them down and always use a recommended firm first when buying things.
I hope you have a great New Year and heartfelt thanks once again for making that problem so easy to deal with,
04 January 2012 16:08
Received today our Glittered Deer in record time!! thats what you call a speedy service! also it was packed really well. We are so pleased and cant wait to show it off
28 December 2011 19:33
Hi Stephanie & Kimberley,
The goods arrived in great condition on Friday - so thank you for pulling out the stops for me. The charges looked great on the Christmas table and generated much favourable comment.
24 December 2011 11:22
Thank you soooooo much for your superfast service on this order. I never expected them to arrive
so quickly but am delighted they came on Christmas Eve. Merry Christmas to you all.
21 December 2011 20:16
I have received the replacement lights today and am pleased to say that they are working perfectly.
Many thanks for your prompt action.
21 December 2011 17:05
For the attention of Kimberley.
The replacement set arrived safely lunchtime today.
Many thanks for your prompt and understanding attention, if only there were more like you.
Enjoy your Christmas break,
21 December 2011 16:24
You are our Christmas HERO!
Thank you so very much, Jules! This took a load of worry and stress off of both Mum and me.
MERRY CHRISTMAS to you and yours! God bless you in every way.
21 December 2011 11:58
Many thanks for the excellent service.
17 December 2011 21:01
Have ordered alternative.
Thank you, got the chargers today, they are lush!!
17 December 2011 21:11
Thank you so much for sorting this out, I really appreciate the smooth transaction!!
15 December 2011 19:47
I would just like to say how thrilled we are with our Christmas Angel. She is absolutely ideal, and the most perfect colour
match to the tree.
I will most definitely be using your firm again
15 December 2011 10:26
Hello there, Just to say thanks for the replacement and what a remarkable delivery time.
It is a pleasure to do business with you. Again thanks and a Happy Christmas to you all.
14 December 2011 15:11
Thank you very much for the prompt speedy replacement you sent me- the new lights are working fine and complete my decorations beautifully.
Thank you again
12 December 2011 09:26
Thank you so very much for the fantastic box of trimming you sent for our fundraising, they are a great asset and we can use some of them to decorate the ward as well as raise some money from them.
With our sincere thanks and best wishes.
11 December 2011 18:00
Many thanks. Really pleased with your service and all the things we've had from you.
11 December 2011 20:29
Many thanks, item arrived yesterday and it perfect.
08 December 2011 09:49
Just arrived in one piece. Many thanks.
You didn't have to do this, but it's this sort of service which gets customers coming back and recommending you to others,
which is something that I will certainly be doing.
Once again, thank you and have a good Christmas.
07 December 2011 17:05
Thank you very much for your help, they were just what I was looking for.
04 December 2011 15:48
Thank you very much for your very speedy reply. That informtion is fine, thank you so I shan't need you to have a specimen
sent to look at.
03 December 2011 10:23
Ribbon arrived this morning in perfect condition - delighted as Christmas 'going up' today in my house. Thank you
Will leave excellent feedback when facility is available.
Merry Christmas and a prosperous year to you and your company!
03 December 2011 02:42
Many thanks for your prompt response and supply.
Very pleased with all products purchased from you to date. Wish more companies operated goods and services in your manner.
02 December 2011 19:54
I would like to thank you for the quality of the produce I ordered from you via Amazon.
The Christmas pudding salt and pepper sets were just as I wanted.
Your delivery was also prompt.
02 December 2011 13:29
Wow! My order arrived today!
Thanks for such a quick delivery.
30 November 2011 10:32
Dear Jules and Jen,
Just wanted to let you know that I have received the above orders in Barbados. Everything was intact and I am pleased with
Thanks again for all your assistance.
29 November 2011 15:34
I am afraid I am not so keen on the 2 alternatives. Thank you for a great service but please could you take off the napkin
rings AND the napkins.
25 November 2011 21:52
Would just like to say a HUGE Thank You and how impressed I am with the quality and choice of products on your website
plus my order arrived within two days of ordering, fantastic .
Searched high and low for the glass Krebs baubles and finally found them on your website at the best price around.
Will definitely buy again.
Keep up the good work
Have a great Christmas.
25 November 2011 14:42
Thank you for the prompt updates and for your help on this, you have been very efficient
25 November 2011 08:29
Thank you so much for the invoice. I have also just opened up the boxes that were sent and I am over the moon with the
decorations, they far exceed my expectations, I can’t wait to decorate the pub, they are wonderful.
Thanks so much
24 November 2011 17:27
Thank you very much for this information, I have just placed an order with your colleague. It was a real pleasure dealing
with you both!
24 November 2011 09:04
Just to say a warm thank you for the attention and help you gave me with my order.
Delivered yesterday just after 13:40. Merry Christmas! Leslie
23 November 2011 20:11
I received my order today and I would like to say next day delivery wasnt expected but very grateful that it was.
Brilliantly packaged, and the products I ordered are lovely, I will be telling my friends to go to your website for christmas
decorations and I probably will be ordering again before christmas too.
22 November 2011 13:59
Many thanks for your delivery which arrived lunch time today, which was very quick.
I am very pleased with the decorations, especially the paper chains. It makes such a change to be able to be buy paper ones
instead of foil ones which seems all that is available in most shops. The paper ones are so much prettier, and remind me of my
Happy Christmas to you all.
21 November 2011 15:58
That’s really kind of you Kimberley. Thanks for your help.
21 November 2011 11:48
Dear Christmastime UK
This is such a lovely stocking as a first stocking for my 5 month old baby boy. Its more than what I expected from seeing the
picture on your website. The Santa is just so perfect and I love the knitted toes and ankles and the woolen shin edge.
Prompt delivery and good packaging.
17 November 2011 20:36
Thanks order arrived very impressed by service happy xmas to you all
16 November 2011 02:45
Thanks so much Jules.......duly noted
And thanks to you Jen for all your help as well.
08 November 2011 13:09
Thank you for your help
You have been great, I will let you know if there are any problems!
02 November 2011 11:00
Thanks so much. The v prompt response and organization of replacements is really appreciated.
You're absolutely right - Stephanie did update the order form.
And by the way:
Both you and Stephanie have been v v helpful and v courteous on both phone and emails - you've been a pleasure to deal with.
The products supplied both this year and for my order last year have been great - both quality and availability of more unusual
items e.g. the supersize decorations is fab.
01 November 2011 13:38
I have just recieved my order and im very pleased with the items i ordered.im also pleased with the quick delivery service
31 October 2011 15:51
My order arrived safely this morning and it is exactly what I was looking for.
Many thanks for your help.
27 October 2011 10:03
What a brilliant service - order received yesterday mid-day - many thanks - will definitely use your service again and recommend
it to others. Joy
26 October 2011 11:28
THANK YOU sooo much for getting back to me as you said - very much
appreciated - will check out sizes then arrange what I am going to order - Thanks again :)
25 October 2011 18:19
Thanks Stephanie. You've been a great help.
21 October 2011 11:50
Thank you for your swift reply. I wish all businesses were as quick and efficient as you guys.
Thank you so much for all your help and getting these to us so quickly, as I know it was a last minute order.
I will try to have a nice Christmas, I feel like we have had it already ! : )
Have a nice weekend!
KATIE HUDSON - Harvey Nichols
21 October 2011 10:55
I forgot to tell you . Please thank also all the staff who work so hard to achieve the best regards.
Say hello to them and please give them my appreciation.
Thanks so much,
21 October 2011 10:42
How sweet you are.! I admire you because you are very helpful. Thanks for all your help. Yes that item you can leave
it aside and I am sure that I will place another order in the nearby future. Besides that I order for myself I order
also for my family. Your items are fascinating and besides all they are unique. Congratulations and keep it up.
Thanking you once again.
20 October 2011 13:31
Thanks so much for all your help
19 October 2011 17:31
Thank you for helping me you going that
extra mile for the customer your company should be proud that you represent the fairy lights uk so proffessionally. I run my own buissness as a manager I would have you on my team any day.
15 October 2011 08:44
I received your phone message, sorry for taking so long to get back to you. I just wanted to say thanks so much for sending through the baubles and for your prompt and friendly service, you have been excellent.
Thanks so much again.
12 October 2011 13:38
Thank you so much Kimberley, that's really nice of you to replace the card holder as well!
Many thanks for all your help, I really appreciate it.
12 October 2011 12:31
Thank you so much for dealing so promptly with my problems !
Gerda Horstmann (Mrs)
Tue 11/10/2011 18:51
Hi, many thanks indeed for sending my order so promptly - it arrived this morning. Although I'm delighted with the products, unfortunately the bottle of refresher oil had spilt over everything - the fragrance of orange and cinnamon is lovely indeed, but exceptionally strong! and of course I now have nothing to use come Christmas. Would it be possible to replace this item please?
06 October 2011 12:58
Thank you so much for your quick response it's really very much appreciated.
I will leave it until tomorrow afternoon and if I don't receive it by then I will email you again. Once again thanks for your help.
03 October 2011 20:34
Terrific! Thanks so much.
Cheers, Pamela M
3rd October 2011 13:27
Thank you so much! I'm extremely impressed by your company Customer Service and effectivity!
Will always shop with you!
28th September 2011 14:01
Thanks very much for your help. Yes everything is ok. You are so kind and helpful. So I will wait to see how much the shipping fees will be.
Thanks so much.
29 September 2011 14:30
You are very helpful. Many thanks for all you did for me.
29 September 2011 13:41
Thank you thats really helpful.
28 September 2011 12:39
Many thanks for your prompt response. I look forward to receiving my free of charge replacement pack and will be ordering from you again in the near future.
26 September 2011 17:18
Thank you so much for all your help, you’re a true gem!!
I will be in contact with you Wednesday to place the order with you,
And yes you must come and visit us, I will be more than happy to return your generous gesture of good will by supplying you with a family ticket to our park,
23 September 2011 11:54
Baubles recieved :) Cant wait till Christmas !!
19 September 2011 13:27
The box is all ready to go, fully labelled and sealed. It will be tomorrow now when I post it via Parcel Force as the box is outside RM max sizing.
Thank you for your help.
Its not the problem that's the problem, its always the resolution, and to date you've been excellent in your help and service.
15 September 2011 19:36
Thanks so much for your help Kimberley, that is very kind.
14 September 2011 10:16
Hello again Jen,
Just have to tell you that my order arrives yesterday evening! And I love it! The things look amazing! I now I can't wait to December so I can decorate with them! I have recommend your page for my friends and family, and belive me, I will order more from you!
Thanks for your amazing support and help!
13 September 2011 12:31
Thank you, here now, brilliant service, have been looking for someone like you for my non-Christmas fairy lights for years!!!!!
07 September 2011 23:22
My parcel arrived today.
I love my Bells.
Thanks for the brilliant service.
06 September 2011 12:27
Thats fantastic, thank you so much for getting back to me! its really appreciated!
24 August 2011 12:34
I just wanted to say thank you for your excellent customer service.
The second parcel of lights was received promptly and work perfectly.
18 August 2011 09:16
Thank you i have received delivery very pleased with your service.
16 August 2011 16:56
First and foremost i must commend you on your prompt service to your customers. Thank you so kindly for supplying me with
another charger plate free of charge. I am using them for the top table at my sons wedding hence the reason they have to be
perfect. Once again many thanks, i will have no hesitation in recommending your company to anyone.
11 August 2011 14:24
Christmas Tree has just arrived – much to the amusement of the carriers!!
I haven’t checked it yet but packaging is in good order.
Thanks for all your help.
10 August 2011 13:50
and thanks again on the speedy delivery, saved the day!
08 August 2011 12:36
You’re a life saver thank you so much.
02 August 2011 17:29
Thank you very much for the great service you have provided.
I will be purchasing from you again if need be.
27 July 2011 11:35
Thank you for your prompt e-mail and your kind gesture.
25 July 2011 09:44
Good Morning Jules
Many thanks for my prompt delivery of my "Fairy lights" - they were such a hit in Germany, we had a lovely evening and the "ights" provided us with a wonderful atmosphere, my daughter was thrilled!
18 July 2011 12:05
Thank you so much for organising this, that’s brilliant.
I will be sure to contact you again in the future you’ve been a great help!
Daisy - Estee Lauder
23 July 2011 09:23
Thank you for your quick response to my problem with the Fairy lights and would like a replacement set please ,
and thank you again for your quick reply to my quandary,
Yours John Leitch.
16 July 2011 16:13
I hope you’re really well.
Thank you again for the excellent service and getting all the items to us so quickly.
We had a problem with one set of lights though. I used brand new batteries and they wouldn’t turn on so is there a way we are able to get a refund for these. I’ve packaged them back up and have a copy of the invoice that came with everything. I’m not sure what your returns policy is so if you could advise that would be really helpful?
I am out of the office from tomorrow until Monday and have copied my colleague on this email if you have any other questions.
16 June 2011 15:39
Thank you so much for all your hard work trying to find me an orange christmas tree, I really do appreciate it. If yo
could keep me on file, that would be fab. I will keep an eye out int he stores this year for a tree, if not, then I shall be emailing you.
Thank you so much again
29 June 2011 11:39
Thank you so much for all your help, I have just placed my order with one of your colleagues so will let you know when it all arrives.
Thank you again for being so efficient.
Have a lovely day.
Thu 23/06/2011 09:23
Thank you for your quick response to my problem with the Fairy lights and would like a replacement set please ,
and thank you again for your quick reply to my quandary,
16 June 2011 15:39
Thank you so much for all your hard work trying to find me an orange christmas tree, I really do appreciate it. If you could keep me on file, that would be fab. I will keep an eye out int he stores this year for a tree, if not, then I shall be emailing you.
Thank you so much again
15 June 2011 21:29
Many thanks for your excellent service – the lights arrived safely and work very well!
10 June 2011 08:41
great - thanks for prompt response - I will order them today
09 June 2011 22:04
Thank you very much. We will look out for a delivery next week, hopefully.
06 June 2011 13:42
Thank you for replying so soon. I am very impressed with your service. The parcel was waiting for me when I just got back from work.
Many thanks again. Will definately recommend your company.
31 May 2011 15:42
Thanks Stephanie, that’s great news!
I probably will hold off a few weeks but, it will give me time to put my shopping list together.
Thanks again and have a great day.
( PS: this was by far the fastest answer I’ve ever received to an email inquiry! Thanks ? )
24 May 2011 15:11
Just a quick follow up this order. Everything arrived today, all 4 items so I'm a happy camper. Thanks for this.
23 May 2011 16:39
Thank you very much for your prompt reply to my query. I must commend you on your excellent customer service, I feel that you really find out about a company when you have a problem and your company has proved itself to be excellent!!
People are all too ready to complain but not enough praise is given!
Thanks again for all your help
13 May 2011 12:07
Typically, I popped out for 1 hour and the delivery came! They did leave a card and I have already arranged re delivery for thurs.
Thank you very much for the swift re-delivery of my missing parcel and the aftercare that you have provided. Your sales team are a credit to the company.
Thank you again for all your help,
09 May 2011 14:34
Order received; many thanks; doubtless I’ll be in touch come Xmastime - I don’t only do Carnival lights!!!
05 May 2011 16:17
I received the lights yesterday so in plenty of time - thanks for the speedy service!
03 May 2011 18:47
I would just like to advise you that the replacement chargers have been received safely and they are fine. Also I would like to thank you for your asssitance and the prompt manner in which this matter was dealt with, it was greatly appreciated.
19 April 2011 14:38
You are a star thank you so much for everything
26 March 2011 09:53
thanks for all your help stephanie, apart from the faulty product, your customer service has been exceptional which sadly today is an exception in itself!!!
22 March 2011 11:12
Thankyou very much for posting me out another box. I really appreciate it.
01 March 2011 18:07
Dear Stephanie ~ Many many thanks for all your help over this, very much appreciated.
~ Very Kind regards,
22 February 2011 09:46
Thank you very much, you've been fantastic, and your help is very much appreciated.
21 February 2011 12:59
What a fantastic response. Your customer support is first rate I have to say. You have a very satisfied customer on your hands and I have already recommended your company to a family member who also needs lights.
Fri 18/02/2011 18:25
That is wonderful – thanks so much for letting me know
Have a great weekend!
02 February 2011 13:55
Thanks for coming back to me so quickly and for confirming despatch, it's much appreciated.
I look forward to receving my order.
27 January 2011 18:26
Thank you so much for your very kind email. I'm sure the money is now back on the card and thank you again for all your help and patience.
Happy New Year to you,
25 January 2011 09:22
I have placed an order with your company & it seems to have gone through okay.
Thank you so much for your help.
Excellent customer service!
21 January 2011 11:40
The lights have arrived safely and they all work.
13 January 2011 13:36
Just wanted to show you what I've done with some of the Christmas baubles I ordered from you. These arrangements will be on display year round!
11 January 2011 15:43
Thank you very much for all your help today.
I will forward the pro forma invoice to our finance department and will keep you updated about the progress.
11 January 2011 13:29
Just to say replacement Christmas tree & heart arrived safely yesterday. the tree is good, not tilting & no splits in wood so very pleased and Thank You!
Hope you also will soon receive my returned items shortly.
Also thank you for the links for me to try & match my Peter Harvey Galaxy tree with some brown baubles, very helpful & will be ordering soon.---
08 January 2011 18:22
Just to say - parcel arrived safely today. I'm delighted with the goods. Thanks again.
07 January 2011 14:10
Thank you for your prompt reply- it is much appreciated. I will dispose of them as requested. Thank you for a great customer service. I will certainly be ordering from you again.
Very best wishes,
07 January 2011 12:53
Received - Thank you - very pleased with the items
04 January 2011 12:17
Happy New Year....we had a wonderful family Christmas & the new decorations looked beautiful - thank you.
I am going to pop the faulty lights in the post today so you should get them back soon.
23 December 2010 15:44
Many thanks for dealing with my faulty lights so quickly and efficiently, much appreciated and your great service makes a refreshing change from other retailers! they arrived yesterday, just in time!!
Have a great Christmas and New Year, I know where to go when I require any lights!
23 December 2010 11:02
Thank you Stephanie, it has been very interesting and fun working with you earlier this year.
Wish all your team a Merry Christmas and New Year.
21 December 2010 12:53
Just to let you know that my parcel arrived today, in perfect condition!
So Christmas day will look very pretty with all my bits and bobs! I must say what a truly fantastic website you run, very impressed with the excellent service, packing of goods and array of wonderful treats on sale! I will definitely order from you again, and I am already passing around your website address to excited ladies in the office, who are all cooing’ and ahhhing’ over my new things ordered.
Its fantastic to know that there are companies still out there who value custom and give such excellent customer service!
Wishing you and all the staff at Celebration time a wonderful festive break!
21 December 2010 12:38
We’ve received all boxes now.
Thank you very much for all your help.
I hope you have a wonderful Christmas and a fabulous New Year.
20 December 2010 09:59
Can I also say how fantastic you have have been. Everyone I have spoken to has been cheerful, helpful and polite. It has been a pleasure to do business with you and I hope to be able to visit there before next year. Once I have seen my item I may also order another set. Your boss should be very proud of the staff I have dealt with.
Have a lovely Christmas!
19 December 2010 10:42
just a short note to say thank you for the great customer service with this order. much appreciated and a great example of what a sales organisation should strive for
well done & thank you
19 December 2010 19:33
Thank you for the refund it hasn't changed the way i feel about your company as i've ordered 2 years running and i love your stock and will continue to order from you. The items i received are gorgeous.
17 December 2010 13:57
I just wanted to let you know the replacement items have all arrived safely. All the contents were very generously bubble wrapped and the post office seem to have resisted the temptation to crush the box this time!
Thanks again for all your help with this order. I hope you have a wonderful Christmas, I'm sure you have earned it and you've certainly helped to make mine a happier one too.
16 December 2010 12:37
Thank you very much indeed, I am much impressed by all the info you have sent to enable me to follow the delivery of my parcel.
Great to see a Lincolnshire Company shows the rest of the country how to get it right!!
15 December 2010 17:45
Dear Christmas Time uk,
Thank you for my order, it arrived @ 17.00hrs today, having been ordered 12/12/10. No bad feat considering the time of year. Just one small problem. Unfortunately, despite huge amount of packaging, the "s" was broken off of the following item. 1 x 035-15281 (51cm X 3cm X 6cm Glittered Wooden Merry Christmas Ornament) @ £4.75. A friend was ables to glue it on for me. You are now on my favourites.
So have yourselves a Merry Little Christmas Now,
15 December 2010 15:28
Hi just a quick note to say thank you to all
My order arrived today by DHL very quick service and well packed
Hope you all a Happy Christmas and a Great New Year
15 December 2010 14:59
Our restaurant looks beautiful now - so good things comwe to those who wait.
Have a Happy Christmas - hope you get a good discount on the left overs!!
Thanks for good customer service.
15 December 2010 14:02
Thank you Jules - just to confirm delivery was received safely yesterday and I am really pleased with the decorations.
Great service great decs - thanks
15 December 2010 08:36
My parcel arrived yesterday evening, and the items are absolutely gorgeous – thank you
14 December 2010 11:13
The lights have just arrived :0) I am now one happy bunny!!!
14 December 2010 15:45
Thank you so much for your swift response and action. I am very pleased to say I received the replacement baubles today and they were all undamaged. Thank you again for the very professional and helpful manner in which you dealt with this issue. I will be shopping with you again!
13 December 2010 17:35
Today I received my order for the Premier 11pc Nativity Figures & Stable Set. I was very impressed with the quickness of the delivery and the great care taken in packing our fragile purchase.
While unpacking it and setting it all up the kids noticed one small problem, we have received two Jesus' and only two Kings, we are missing the one with the turban think he is delivering Myrrh.
Please would it be possible to be sent just this character to complete our set? I can return the spare Jesus that we have to if required.
The kids are finding this hilarious and are now planning on telling their teachers that Mary actually had twins and not just one son.
Thanks very much for your help in this matter we look forward to receiving him soon.
11 December 2010 20:01
Good news, the tree has been delivered and was up in time for the wedding today!!
My florist, Clare, managed to talk the company into delivering last night. It arrived at about 7.30pm
10 December 2010 12:04
your order above received today,10th dec. am
Thank you for excellent service
09 December 2010 16:03
I would like to say thank you for my beautiful decorations.
And also, to say that your website is excellent, both the range of products and how user friendly it is. And of course, many thanks to you and your colleagues for fantastic customer service.
I will recommend you to all my friends.
I wish you a lovely Christmas and wonderful New Year.
07 December 2010 13:18
Hi Stephanie – thank you very much. That means they have arrived at my husband’s office – what prompt service!
07 December 2010 12:59
I just wanted to thank you for managing to despatch and deliver so quickly - especially as weather conditions have been so awful. I love the products, and many thanks again.
06 December 2010 19:53
Thank you for your prompt reply to my e-mail regarding the delay in the delivering of my Christmas window lights.
I am pleased to tell you that the lights reached me on Saturday courtesy of DHL and I am more than satisfied with the product.
Thank you once again and a very happy Christmas to you and all the staff at Christmastimeuk
With every good wish
06 December 2010 13:53
Thank you for your prompt reply and chsing this for me. The package actually turned up not long after i sent the original email, I was delighted.
Thanks again for your help.
04 December 2010 09:48
You are an absolute angel, thank you very much
03 December 2010 18:44
I ordered some Christmas decorations from you. I just wanted to say that I am very impressed with your products and customer service - my order was with me by the following Tuesday, and I haven't seen anything like these items elsewhere. I would definitely use you again and have already recommended you to others.
03 December 2010 14:41
Thank you Stephanie,
When I receive the package - is there any way to leave the feedback for you guys?
I am very impressed by your customer service.
02 December 2010 14:55
Many thanks for great service – parcel arrived safely this afternoon.
Happy Christmas to you all!
02 December 2010 13:33
Good service. Thanks
01 December 2010 17:04
Thank you so much for the delivery of my items, they are lovely, my tree will look amazing thanks to your products. Will definately use you again.
01 December 2010 16:42
Fantastic value and prompt delivery .You are the only place who stocks blue >a great big thank you
01 December 2010 15:24
Hello and thanks for your help!
The lights were delivered to day and exactly what I was hoping for.
I´m sure that I will shop from your company again.
Have a nice Christmas!
30 November 2010 14:50
Thanks Jen, that's great. Love your stuff, could have spent a fortune quite easily!
29 November 2010 15:06
Thanks very much Jen
Keep up the great work
Outstanding customer service always wins
29 November 2010 14:52
Thanks for the update and swift response.
Kindest regards and Merry Christmas
Mon 29/11/2010 09:56
Fantastic service once again - unfortunately the lights were not suitable for my requirement
25 November 2010 20:01
As far as I’m aware everyone received their trees yesterday. I was in Exeter so have seen them and they look very good.
Thanks for organising everything for me; and all being well we will be in touch next year.
Have a good Christmas.
25 November 2010 09:58
The lights arrived yesterday, thanks to everyone for the great service.
25 November 2010 08:12
Good morning . You wont believe it. My parcel has already arrived. It took only three days to arrive. Everything safe and sound. Everything glittering. They are so beautiful. Jen I want to thank you for all the patience you showed with me. You are very kind and helpful. Above all very efficient.
Surely I will recommend your fine decorations to other people.
Thanks so much.
24 November 2010 22:56
Thank you for your great communication & fast delivery,
24 November 2010 10:03
Thanks again Stephanie, shopping on line is very convenient and even more so when you have humans who can help! Best,
23 November 2010 19:23
A quick note to let you know that the above order has arrived.
Many thanks - everything is perfect.
23 November 2010 17:36
Many thanks, you have been most helpful
22 November 2010 21:05
Good Morning Kimberley
Many thanks for your excellent Customer Service. The replacement set arrived today. Thank you.
Many thanks once again.
22 November 2010 22:36
Thanks Stephanie - arrived with Geoff at work today so all well this end.
Many thanks for your follow up - I'm impressed with your customer service!
22 November 2010 19:36
Would just like to say, my order arrived today. Great postage will definately use your company again.
22 November 2010 16:02
Super fast! Me likey!!
22 November 2010 12:30
Thank you for dealing with our order so promptly, the lights arrived this morning. There is a Council meeting tomorrow evening when your cheque will be signed, we will post it to you on Wednesday
22 November 2010 11:40
Thank you for such a prompt response.
20 November 2010 19:27
Jen, just lettign you know, I received the package yesterday.
Thanks so much for your assistance. A real pleasure doing business with you.
19 November 2010 07:10
Hi my decorations arrived in NZ yesterday and are fab thanks very much
18 November 2010 14:15
Thanks a lot for the brill service you have given throughout.
17 November 2010 11:32
No problem. Its nice to deal with someone paying attention to customer service, and was impressed that you took the time to alert me to the issue.
16 November 2010 19:07
These lovely items arrived safe and sound this morning and I am delighted with them. Perfectly packed too.
16 November 2010 17:08
Hi Miss Jen,
I am pleased to inform you that today I have received my parcel with all the christmas decorations. Its marvelous, really beautiful and unique. I was more than pleased when I saw them. But above all you and your team are very efficient. Surely I will recommend you to other people.
Keep it up.Best regards,
12 November 2010 23:11
I received my order of orange, brown and gold baubles today and just wanted to let you know how pleased I am with them! It's a bit sad, but I can't wait to put the tree up now!
12 November 2010 11:50
Thank you for the pro forma. I ordered a few things yesterday to test the quality and they came this morning. Top marks for service, packing and product. I am really impressed with them all. I will call you with a debit card.
11 November 2010 16:27
I am good thank you, manic in the run up to Christmas as I am sure you guys are too!
Thank you for the update, great news. Again, thank you for coordinating this and doing a very seamless job on delivery etc.
10 November 2010 19:42
The Christmas tree lights arrived today in good condition. Thanks very much for the speedy and efficient service!
09 November 2010 09:59
Dear Stephanie – thank you so much for your prompt reply to my e-mail. I was just a bit concerned about the delivery as I wasn’t sure if I’d ticked the right boxes! Thank you for organizing the delivery for 14/12/10 – I am very happy with the service you provide and have recommended you to other friends who need gifts for UK residents. This is the third year I have ordered a wreath through Christmastimeuk as my Mum is now finding it difficult to get out and about to arrange one for herself and I know how much she enjoys receiving this gift.
I hope you have a lovely Christmas season and I’m sure you’ll be ready for a well-deserved holiday break with family and friends by the time Christmas Day actually arrives,
Best Wishes and thank you to all the staff at Christmastimeuk,
08 November 2010 17:36
Thanks for getting back to me so quickly - much appreciated and most unexpected!
Thank you for arranging a delivery of replacement lights - again , I didn't expect such a generous gesture (I'd already boxed the faulty lights up ready to trek down to the Post Office later in the week!)
Although it's a relatively modest order that I place with you every now and again , I am truly impressed with your customer service and I've already been badgering family and friends to try you rather than to plod the streets and brave the stampedes for Christmas decorations.
Again , many thanks for your actions - what a shame certain other bigger online retailers can't take a leaf out of your book!
07 November 2010 15:34
Thank you for your phone call and follow up email regarding recent order.
Your help is much appreciated.
07 November 2010 21:24
Many thanks for coming back to me so soon. I will have another look at your website and appreciate your fast response.
05 November 2010 18:04
I received my table cloth today. It's beautiful. Thank you very much, I love it
04 November 2010 14:51
Hi Jen...the parcel has just been delivered and the little ornaments are beautiful....just what I wanted thank you.... though not very good record for first class mail!!!! ....best wishes
02 November 2010 16:16
Thanks for all your help, I will definitely come to you regarding all my Christmas needs!
Many thanks and a happy new year!
31 October 2010 20:40
Just wanted to say how pleased I am with my items.
Thu 28/10/2010 17:21
Hello have just recieved 12x120mm clear glass teardrop icicles.They are lovely! Do you have them in a wider size please ?
26 October 2010 14:11
Just wanted you to know my lights have arrived. I am SO pleased as I have been searching for those particular ones for ages. Thank you very much
19 October 2010 18:53
Many thanks for your email and also the box of goods which arrived today. I'm just delighted with everything that arrived: quality goods
at a great price; exactly as described; brilliant customer care and very fast delivery. I will definitely shop with you again and look forward to receiving the balance of goods when they are available.
Many thanks indeed.
18 October 2010 16:20
Hi Stephanie / Kimberley
Thanks for the quick delivery, I picked up the lights on Friday evening (missed the postie during the day).
Have you got any more of these sets left? one of my work colleagues is also interested in purchasing a set. I have given her your details and I am sure she is going to email you tonight.
Once again many thanks
14 October 2010 13:40
Pleasure doing business with you guys as always
13 October 2010 16:50
Good afternoon Kimberley,
I thought I would pop you a little mail to let you know that my order has now arrived safe and sound, and beautifully packaged, thank you
I hope to do business again
12 October 2010, 16:20
Good morning Wendy
Thank you for your email and I will send a cheque in payment off to you this morning and a big thank you for the discount, very much appreciated
11 October 2010 15:33
Thanks for your prompt action regarding the replacement set, its much appreciated.
08 October 2010 14:34
Thanks for all your help :) your customer service has been fab!! :)
07 October 2010 19:16
Thank you very much for your email. The box arrived today – very speedy! Appreciate your service and helpful information on the order very much and will recommend the company to others. Thank you also for the phone call regarding the item not in stock, just send it when possible please but if it does not come in then let me know.
With best regards
06 October 2010 09:04
Hi Jen, just to advise that the items arrived to France today, plates are beautiful, thanks so much, excellent service and very fast delivery,
01 October 2010 16:10
Thankyou for your help anyway
29 September 2010 22:08
My son was at home to take the delivery at that time and no card was left. However, all the items were safely delivered later today. Thanks anyway for your email and the excellent service as well as the quality of the items.
29 September 2010 09:37
Thanks so much, that's a wonderful gesture and Percy Hedley Primary School will be delighted with the new lights for their Christmas Tree!
Thanks for all your help.
29 September 2010 12:44
Don’t worry, these things happen. Thank you very much for sorting it out. Everything else has just arrived, and looks lovely.
26 September 2010 22:26
Thank you so much for all you help and information - once your catalogue is available could you please send me a copy.
The packages you provide are gorgeous! i am really hoping my clients take this opportunity and chose this as an incentive when buying our properties.
24 September 2010 14:03
Just a quick note to let you know that the tree has arrived and even though the concrete has separated from the walls of the pot, it seems to be usable. We will glue the concrete to the sides and that should solve the problem.
Thank you very much for your quick and efficient help.
24 September 2010 05:21
I would just like to thank you for the prompt dispatch of the lovely Advent calendar, received here in Dubai - unbashed, uncrushed, in perfect order - on Wednesday. We are very impressed with the service and shall be ordering more items from you very soon.
23 September 2010 10:35
Hi Kimberley - no problem, they have just arrived so I am very happy!
Appreciate your response to my queries.
20 September 2010 18:23
Once again, you're the best!
20 September 2010 13:03
Speedy shipment, professionally packed, and genuine mint quality lighting!
Will recommend you to my friends and family! Will be getting more of the same for xmas – lots of more fairy lighting for the rooms. Thank you!
17 September 2010 08:14
Thanks for getting the order out yesterday. Your efforts are very much appreciated. Best regards
16 September 2010 20:07
I received my order today and was ever so pleased, I will probably be adding to my order before next Friday.
Thank you again for all your help. Kind Regards,
16 September 2010 07:08
Thank you for your e-mail and quick response. I am pleased to say that the parcel arrived on Wednesday a few hours after your e-mail.
I feel that this was a very quick and excellent customer service and look forward to doing business with Christmastimeuk again in the near future.
Kind Regards & Best Wishes
14 September 2010 14:16
Hi, Yes just delivered. Many thanks and good service. The delivery man thought I was mad starting this early for xmas! Best wishes.
13 September 2010 12:25
Many thanks Kimberley,
I just phone to the office and i place the order.
I hope i can sell all this very soon to place a second order. :o)
Again many thanks for all your help. Have a great day
10 September 2010 18:55
Hi Jen, The top ones looks perfect and I have ordered these from your website. Thanks for all your help.
10 September 2010 14:45
Thank you very much for your prompt reply with all the information that I required. I have now placed an order with your company. Thank you again for your help.
09 September 2010 14:52
Many thanks for your message - however I was unable to collect it from the Post Ofice and "they" re-delivered it yesterday! All in perfect condition you will be pleased to hear!!
Again, thanks for letting me know. Best wishes
09 September 2010 12:02
Just to say thank you to you and Wendy – goods have arrived and final trimmings going up.
02 September 2010 22:39
Jules, You are a star!
Thanks for getting them sent so promptly.
You will make the garden twinkle next weekend on our special day!
25 August 2010 14:25
Dear Jen many thanks - excellent service!
23 August 2010 14:14
I just wanted to thank you for getting the tree in stock and it’s absolutely perfect to use at our wedding in December.
Thank you again. Kind regards
16 August 2010 13:48
l just wanted to thank you for sending me the item I ordered. It arrived today and I'm very happy with it.
Thanks for everything.
29 July 2010 06:46
Got the replacement lights in record time...brilliant customer service and will continue to shop with you.
27 July 2010 11:03
Thank you for my order which has arrived in incredibly quick time. Thank you for the great service, every bit as good as on your website and really well packaged. I will definitely recommend you to my family/friends.
I ordered one Peggy Wilkins Starry Christmas Napkin Ring to see what they are like and think they are brilliant. Will you be getting more stock in and if so when?
Look forward to hearing from you.
21 July 2010 15:31
Just a quick note to let you know our trees arrived this morning and I’ve finally had a chance to check through everything else and all is ok.
Many thanks for all your help with our order, I’m sure we will be back in touch next year if we get the contract again. Enjoy the rest of the summer before, I imagine, your Christmas madness starts! Many thanks again.
19 July 2010 08:55
I placed my order with you at 11.30am last Thursday. You despatched it at 1pm on the same day and it arrived at my front door at 8.30am on Saturday, complete and in perfect condition. In my opinion, this counts as excellent service and I'm just writing to say 'thank you'. It's nice to find a company that gets it so right when some around are so awful!
The parasol lights are already installed in our pear tree and look great!
Once again, many thanks,
03 July 2010 19:15
Hi, I ordered recently from yourselves, just wanted to say thank you for a prompt delivery. Your prices are good so i will shop with you again if i have the need.
12 May 2010 15:37
Many thanks Stephanie - I shall look forward to receiving my replacement.
As I said thanks again for your excellent service - will use your Company again!!
04 May 2010 15:08
Thanks Jules, I really appreciate your sending me a replacement set and look forward to being dazzled once again by the amazing bright blue lights.
24 April 2010 18:59
Thank you for the swift delivery.
23 April 2010 13:28
Thanks for the wonderful service and all info provided! That's great.
Many thanks and kind regards from Berlin
22 April 2010 16:23
Thanks Jules! You are a star!
18 April 2010 20:04
Dear Stephanie - What great service! Thank you very much indeed.
08 April 2010 20:18
The yellow lights will be fine in replacement.
Thank you for getting in touch and letting me know, fantastic customer service. Thanks again
01 April 2010 21:25
Thanks so much for your help. It's no inconvenience - just a little stange that there was only one replacement in the box!
I look forward to receiving the spare bulbs...
Thanks again and happy Easter!
26 March 2010 10:51
Thank you very much for your superb assistance - customer service is alive and kicking in your company!
18 March 2010 11:57
many many thanks, all arrived safe and sound, you saved the day.
26 February 2010 12:47
Many thanks for your help and prompt service
25 February 2010 21:57
Thanks kimberley, you have been very efficient!
22 February 2010 15:57
Many thanks Stephanie and thanks for all your help last week most appreciated!
16 February 2010 13:46
I have just received the order and all items are in good condition.
Thank you for your kind help. Goodbye
11 February 2010 13:29
I just wanted to write and wish you many thanks for all your help in finding my wedding table centrepieces.
I love them!! It’s so refreshing for someone to take the time and effort to look for you! All the best.
10 February 2010 13:26
Thank you very much the light set arrived this lunch time they are up and working. Have kept your web address on favourites so we can order in time for christmas which gets closer by the day my goodness. Thanks again
05 February 2010 10:50
You are a super star the delivery arrived at 8.30am they are now twinkle across the ceiling corridor with girls from 4 to 18 gazing upwards and very excited. We are having more than lights but they are an integral part of the theme.
25 January 2010 21:54
Many thanks for your prompt attention and for your courtesy.
Although disappointed with the tree I purchased, your swift and understanding response to my concerns means that I will very definitely consider your company in the future.
Once again, many thanks
23 January 2010 15:36
Thank you for your prompt action in dealing with my complaint. I have received the replacement mugs and all is good.
Thank you again
22 January 2010 15:28
The order is spot on, thanks.
Lets hope for a super 2010…
21 January 2010 16:33
Thanks you give wonderful customer service.
16 January 2010 16:17
Lights received today. Many thanks for a speedy professional and friendly service.
11 January 2010 21:35
Dear Customer service
I have received 021-04746, Krebs Tub Of 12 X 3cm Gold, Brown, Orange, Black Glass Baubles in this afternoon.
Thank you very much.
11 January 2010 17:17
Thank you so much for the gorgeous gold bird, received today. It was a pleasure shopping with Christmas Time and I will definetly shop with yourselves again
11 January 2010 13:44
Hi Wendy, that's AJG parcels just delivered the tree this afternoon, cool cause it's my birthday today!
thanks for all your help, six days isn't bad at all for the Islands here, about average.
11 January 2010 10:30
Hi Stephanie, Thank you for such a great reply.I'm kicking myself as I saw it in John Lewis before Christmas and left it too late to order one, I wish I'd bought lots there and then, I could have made a fortune!!
As you have been so helpful I will definitely purchase from you rather than John Lewis when you have them in. I'm a chocolatier and was desperate for one for wedding fairs to hang chocolates from so as soon as you have one please do let me know!
Thanks again for being so helpful.
23 December 2009 09:28
Good Morning Jules,
My replacement delivery has arrived - thank you so very much!
Your kind assistance has been much appreciated and I look forward to browsing your website again in the near future.
Wishing you a very Merry Christmas and a Happy & Healthy New Year!!
18 December 2009 16:06
Thank you for sorting this out straight away. I shall look forward to my refund. Can I just say that I am very pleased with the garland I bought. For £13.99 it is wonderful and very realistic looking!
17 December 2009 10:04
Many thanks for impressive service at this busy time. Arrived safely Wednesday, and I'm delighted with my order.
15 December 2009 14:16
Just to say Thanks for the Speedy delivery arrived this morning 8o)
Merry Christmas and a Happy New year to you all
14 December 2009 15:38
Just wanted to say thank you for my order.
My angel was received perfectly packaged and she is beautiful
thank you very much
12 December 2009 08:56
I just want to say how thrilled I was with my purchase from christmastime uk. The delivery was prompt, the goods are of excellent quality and arrived just in time for me to decorate my christmas tree today. Thank you very much.
11 December 2009 17:05
Thank You Very much for my prompt order. Very Pleased with items and service. Merry Christmas.
10 December 2009 15:18
Thanks for your help Kimberley. Most efficient. Kind Regards
10 December 2009 14:55
I must tell you how delighted I am with the items I received. Specifically, I ordered: 035-10705-FAI 9cm Faith Nativity Ornament and 035-10705-NOE 9cm Noel Nativity Ornament
The ornaments are gorgeous and of highest quality! In fact, they are so superior that I have just now completed an order for 10 more with the plan to create Christmas cards for the minister and some elders at our church where an ornament will hang from the centre of each card. I would also like to commend your packaging and shipping department for a shop exceedingly well done. I rarely see such care and detailed packaging from glass or crystal items received through the post and was astounded as I unwrapped each dainty ornament.
Without a doubt, www.ChristmasTimeUK.com has been my best discovery this holiday season and I shall pass the word around at every opportunity!
Mrs. Bjoern Harzer
10 December 2009 12:09
Just wanted to say THANK YOU so much for all your help in organising the decorations for Shine TV – the trees looked great and everyone was really happy. It was even more hilarious because Andi Peters dropped by the office to officially switch on the tree lights at the end of the day!!!
Dan Shipton, ITV
Thu 10/12/2009 08:59
Many thanks for the advice on the lights – they arrived this morning and were in place for switch on at 4pm tonight (and look fantastic)!!
Very pleased from Middle Barton......
10 December 2009 08:26
Thanks for your reply. Would just like to say “Thank You”
The goods were delivered as you confirmed and are now on the tree and look splendid !!!! Regards
09 December 2009 20:29
Arrived today. Could not be more pleased - will have no problem recommending your company to others. Best Wishes
09 December 2009 15:22
Hi , Just to say thank you so much! Superquick delivery excellent quality.I found you via Nigellas' site. will certainly be back again. Have a wonderful Christmas!
02 December 2009 13:57
Hi, Please can you pass on my thanks to Stephanie and let her know the spare bulbs she organised for me have arrived. I really appreciated all her help. It was really nice to deal with someone who was so friendly and helpful and i will definitely be recommending Christmas Time UK to my friends. Thanks again
30 November 2009 19:55
I just wanna let you know that the parcel is delivered now. They tried it this morning and then in the afternoon again. They left it then at my neighbours. So everything is fine now, just one of the silver chargers is broken, but that's no problem - I just threw it away.
Thanks again for your fantastic service, Jules...I will definetely order agaín.
But, PLEASE, for the next time: no more give-aways in form of BIG SPIDERSl! There was a gigantic black and hairy spider inside of the parcel - thanks god my flatmate was there and killed it. Oh my goodness, I screamed like crazy :))! Kind regards,
30 November 2009 16:51
Many thanks for your prompt help. I can dispose of the damaged item and I will look forward to receiving a replacement.
Once again thanks for your prompt reply. I shall certainly be shopping with you again in the future. Regards
30 November 2009 11:14
Many thanks for the prompt and efficient service. We placed our order in the afternoon and it arrived at 9:00 am the following morning. We are extremely pleased with the tree, which is simplicity itself to erect. The bonus is that it is virtually indistinguishable for a real tree. Well done.
28 November 2009 14:34
Thank you. You were very efficient and helpful this morning. Please forward this email to your employers so that I know that I was pleased with the service you provided.
28 November 2009 13:54
thanks for very prompt delivery, I shall recommend your website to my friends. And very pleased with items
Wed 25/11/2009 20:41
Many thanks for all your help wendy, both you and the team have been really helpful. I will definitely try the site again.
25 November 2009 17:06
Many thanks, Kimberley. I have been impressed with the efficiency of you and all the team there. Jen dealt with my previous order very efficiently too and that has arrived safely. Thanks to you all. Best wishes,
25 November 2009 14:18
Just a quick note to say the items below arrived in the post today. I am very pleased with the quality of the items, the speed of delivery and the efficiency of the paperwork.
Thank you - I shall use you again and recommend your site.Regards,
25 November 2009 13:46
Just to say Thank You for your fast & very efficient service. My order arrived today, we are very pleased with it. We shall certainly be using you again, and have already passed your details on to friends & family
Once again THANK YOU
Regards & Happy Xmas
24 November 2009 19:14
I would like to thank you very much for your very efficient service when delivering my order. I am very happy with the goods and would like to say how brill it is that you sell such vibrant colours. Once again thank you very much.
24 November 2009 18:53
Hi, Just to let you know my order arrived extremely quickly and everything is just what I'd hoped for. Great service!
Thanks and Merry Christmas
21 November 2009 14:32
Just to let you know the tinsel and replacement ball arrived yesterday in perfect condition.
Many thanks for your excellent customer service and swift response to the matter.
I am extremely happy with your service and will be shopping with you again.
17 November 2009 10:55
You star!! Thanks Jules :-)
All OK our end. I can imagine its utter HELL in your place. Literary days left till Xmas...madness.
Thanks again for all your amazingly kind help with this project
12 November 2009 08:22
I have received my order last week and everything was great!
I have a new order to make and i will send it to you by the end of this week.
Chryso Giorgalli, Cyprus
09 November 2009 23:27
Dear Jen, Thanks for sending the order safe & sound over to Ireland!
No problems withit at all! I'm very pleased! Thanks for all your help! Kind Regards
09 November 2009 11:13
Just wanted to say thank you and let you know how please with the items I ordered especially the Gisela Graham Revolving Nativity Music Box my 3 year old granddaughter is going to love it. I found your website by chance and this was my first order and I have to say very please with both the items and the service my order arrived on Saturday morning.
Once again thank you for a great service.
Mon 09/11/2009 08:50
I have today received the replacement led lights which work perfectly. Many thanks for your prompt and efficient service. I shall not hesitate to use or recommend your Company in future as I am very impressed.
Mon 09/11/2009 08:49
Thank you so much for fixing the delivery date for Mum’s wreath – delivery on the 3rd December will be perfect. Mum is now 88 so she finds it difficult to get out and organise these things herself so thanks to your wonderful internet service, I can take care of it for her plus I really enjoy looking through all the lovely things on your website, it makes me feel a bit nostalgic for a ‘cold’ Christmas but I don’t think I’d give up our lovely summer weather now.
Have a lovely Christmas and best wishes to you and your staff at CTUK from Australia.
Bridget Brignull, Australia
03 November 2009 16:34
Just wanted to say how pleased I am to of stumbled across your website this afternoon, It's brilliant, it has everything I've been looking for, I'm planning my wedding, next Christmas, but trying to buy the festive bits this year, I've been looking all aroud for nice place name holders which follow my christmas theme, and other things which are differnet from what everybody else has at thier wedding!
It's brilliant that I've seen everything I've been looking for in one place, as I had notes in my book of ideas, but no-idea where to get them, so many thanks for making my life so much easier!
Thu 29/10/2009 20:33
Thank you Wendy, I really appreciate that. I got your message last night and was very impressed. I will give the blue baubles to the charity shop if that is ok.
I will use your company again, thank you for the excellent customer service.
27 October 2009 20:07
My order is here safely and everything looks beautiful.Many thanks for your help,
27 October 2009 19:25
Dear Jen Parcel received today, 27/10/2009, everything OK. Thanks for your help.
27 October 2009 19:00
Hi, My name is Sophie and I received my order today. Firstly thank you so much for the speedy delivery and fantastic range of products you offer. Most of the order is absolutely perfect however the Silver Snowflake Tree Top Decoration (024-92322) has been snapped during transit, is there anyway I can request a replacement?
Thank you for any help
20 October 2009 14:47
Thank you, your customer service is fantastic and I will be sure to use you in the future.
Mon 19/10/2009 09:13
Hello, Received our order next day as promised and they are absolutely perfect! Thank you very much, I would definitely recommend your company.
16 October 2009 14:00
Great, thanks. I'm really chuffed at how good the service has been with this company, will pass on the word to my friends :-)
Have a great christmas (bet you're fed up of it already)
15 October 2009 17:06
No problem at all. This is just a little hic-up. I still think your website is one of the best on the net and always enjoy seeing what's new.
Many thanks for your help.
15 October 2009 12:50
Hi, I would just like to say a big Thank-you for all my orders I have placed with you over the past few weeks. I can't get over how quickly and how well wrapped all my orders have been. I love you website.
Many thanks once again
14 October 2009 20:25
Thank you – our order arrived safely today.
We are very pleased with them!
Wed 14/10/2009 09:12
Hi Kimberley, Many thanks for your swift and courteous reply…
…thanks also for your decision to replace the lights – which have already arrived today!!!
I am genuinely impressed with such service, and will certainly use your site again; and indeed recommend your company to friends and relatives.
My compliments again – Happy Christmas!!!
13 October 2009 15:51
Thank you my order arrived today, very pleased.
26 September 2009 08:35
Hi, I have recently received the above order. I would like to say that, once again, what a great service I have received from your site. You offer a great variety of products and the value for money is fantastic! I am very pleased with my order. I continue to rave about your website to my family and friends!
September 22, 2009 16:00
Hi Wendy. Many thanks for your quick action and response. Kind regards
14 September 2009 16:48
Just to say that my parcel arrived today!! Cannot believe how fast it was, so whatever method you used is brilliant and we will definitely use it again!!
Thanks a mill, love the stuff and will be in touch at the end of the month if I don’t find what I’m looking for on my travels. Regards
Lee, South Africa
10 September 2009 19:48
Charger plates received today 10th Sept, very well packed and in good condition - we are well pleased and it has been a pleasure dealing with you. thanks again
Norman and June Calvert
16 August 2009 14:42
Just a quick e-mail to say many thanks for the replacement item (Garden King Dragonfly/Butterfly Set) you sent. It was received in perfect condition.
Many thanks for acting so promptly. Kind regards
Sandra Smith, Design-a-Party
11 August 2009 20:45
Thank you so much for sorting this out for me, and so generously, which is much appreciated.. Im sure the birthday boy with be delighted with his gift.
01 August 2009 21:56
I just wanted to say what a great selection of christmas decorations you have, many of which take me back to my childhood. Everything arrived well packaged and in perfect condition. I am delighted to have found your site and I will definately shop with you again. Thank you so much
01 August 2009 16:30
Dear Christmas Time U.K., The ordered item- Clear battery lights arrived safely and speedily today 1st Aug. Many thanks
31 July 2009 21:56
I would just like to say what a pleasure it is dealing with your company. I started ordering christmas items through your company last year and have just ordered some krebs ornaments and I am delighted with the products and the service you offer is excellent. I always order by phone and your staff are very professional and are very nice to speak with. I am a christmas ornament collector and I shall be buying many more items from your company. All I can say is excellent service from christmastimeuk. King regards
06 July 2009 21:39
Hello, I just a few days ago placed my first order with your company. These items arrived today - what speedy despatch and delivery. I am absolutely delighted with the products ( to give as a wedding gift). I will be back as there were many goods on your site that I liked. Thanks again for good service.
02 July 2009 19:57
Thank you for our prompt response to our emailed order. We have received the Decorative Raindrops within 2 days and are very pleased to have chosen you for your quick turn around and quaility product. Thanks again.
Nicky and Dan
05 May 2009 12:15
Hi Jules, Thank you very much once again.
It has been a pleasure to do business with you. You certainly are a great asst to your company. If only more people were as professional. Kind regards
09 January 2009 09:25
I recently purchased a set of Christmas tree lights, from yourselfs, and I would just like to compliment you on your speedy service, the lights are perfect, and I will be doing business with you again, in the near future.
08 January 2009 13:45
I would just like to say that your staff and service is efficient and excellent - so rare these days - you have a loyal customer now and I will always come to you first with enquiries of stock you carry. Thank you so much - Julie who attended to my needs was particularly charming and efficient. Thought you would like to know
22 December 2008 21:55
I just wanted to thank you for my order. It arrived in plenty of time for Christmas. Wishing you a Merry Christmas and Happy New Year.
19 December 2008 14:09
This is just to let you know that the Christmas Fairy Lights which I ordered only two days ago have arrived safely today and although they have not yet been put into place, appear to be working perfectly when being tested after being taken out of the box.
Thank you for such a super fast delivery. I will return to your website should I need any Christmas goods in the future.
18 December 2008 19:51
I recently ordered some 40 light Noma tree lights which came very quickly and we have just put on the tree. I was delighted to find them on your excellent website (thanks to NFU Countryside magazine) as I couldn’t find what I wanted anywhere and they were just what I wanted. However, it would be helpful in the future if you could specify the length of the lighted part or the size of tree they are meant for, as they are a little bit on the short side for a 6ft. tree and we could have done with a little bit more. (My previous lights, (very aged Woolies lights are dying with Woolies!) were 40 lights but spaced further apart so I thought this set of 40 would do.) Having said that, with a bit of careful rearrangement, they look lovely. Thanks – I am recommending your website to everyone! Happy Christmas!
19 December 2008 09:18
Thanks for your prompt action and delivery. Order received at 8.45 this morning when only ordered yesterday afternoon. Great service.
Hope you all have a happy Christmas and good 2009.
18 December 2008 14:50
All received safely this afternoon.
Thanks for speedy service.
Mon 15/12/2008 08:54
Thank you so much for the replacement, I received it on Saturday. I am delighted with it.
10 December 2008 14:00
I just wanted to drop you a line, to say thank you very much for the customer service I received last week. When I had to notify you of a faulty light set I had received. Your customer service was remarkable good. So Thank you and Merry Christmas.
10 December 2008 13:39
To whom it may concern
I would just like to say what an excellent staff member you have in ‘Jules’ on your sales team.
She answered my initial question with confidence and a cheery manner, she then took my order with efficiency despite the computer not finding the product immediately. She pre-empted any potential annoyance as a customer by the hold up (not that I was) with an apology. Made polite conversation as we waited for the order to go through regarding my order. Typically the system then went wrong and she said she would let me go then but if there any problems she would let me know; however within a few minutes she had called me back to say the order had gone through successfully which was good to know and a nice additional touch.
Overall, a very pleasant transaction; if only all company representatives could be as efficient and lovely to deal with.
Fantastic service, I hope the delivery and dispatch is as good.
09 December 2008 19:29
have just ordered my 2nd Noma lanterns from you. thankyou for your prompt delivery and excellent service. Please could you advise me if you sell the spare bulbs for the Noma lanterns I have looked but can not see them
Hi Alfie. Just thought you would like to know I ordered a few things on line and the service was fantastic. Wendy called me on Sunday about it and couldn't have been more helpful. Very prompt response. Really impressive but why should we have thought any diff! You have great staff.
09 December 2008 13:22
Just to say thankls for such speedy service. Goods arrived well packaged and very pleased with them. Thanks for such great service.
09 December 2008 10:06
Thanks for all your help it is nice to see a company with such good customer service in this day and age.
Kind Regards and Happy Christmas.
05 December 2008 15:24
I just wanted to say how lovely this Wreath looks. I note that you did not have this in stock a few weeks ago and am so pleased that you now have more, as it looks like the best available this year.
Pleased to have found you.
Fri 05/12/2008 10:42
What a speedy delivery. Thank you very much.
04 December 2008 13:39
Fantastic- thanks for your very prompt and courteous service- very impressive. Our Christmas Tree emergency is over and we will have a beautiful tree for our nativity shows next week!! Nollaig Chridheil (Merry Christmas in Scottish Gaelic) when it comes!
Colin McLean B.Ed. M.Ed.
01 December 2008 18:29
many thanks to you and your team. I look forward to receiving my goods.
Wishing you the best Christmas can bring.
Sun 30/11/2008 18:59
A single box would, of course, be acceptable and I thank you sincerely for your prompt attention. I have absolutely no qualms about recommending you to all friends and family. I know that you will be receiving several orders in the near future as I have had a lunch party today and all my guests loved your products and your timely and positive response to my email.
If you have them in stock I would like the replacements in red. I would only add that your goods were well packed and the damage must have been done by rough handling by the carrier.
Many thanks for your brilliant service.
Wed 26/11/2008 14:33
Hi Wendy and Alfred,
I wanted to drop you a quick note to mention the very friendly and helpful service I received from Kimberley Bontoft-Robinson. I was in somewhat of a pickle needing some christmas stockings very urgently (don't ask!) and she not only made this happen, but did it in a very fast, efficient, helpful and friendly way. Moreover she provided even more (fast) help afterwards with regards to the tracking details of the parcel.
The stockings arrived in London before 12, will be flown back with my boss on Friday to Gibraltar, passed onto me in Spain and then sent onwards to Honduras full of gifts so they most certainly will have been well travelled stockings!
Thanks once again Kimberley. I wouldn't hesitate to use christmastimeuk again and wish you all a merry christmas.
25 November 2008 16:14
Hi CT Sales
many thanks for phone call & for sorting out the duplicate order 2008-47805 & refunding me for that order, its appreciated. I Just Don't know what happened with Protx, a glich I guess?!
I have found your Company Brilliant & I will be ordering some more Goods from you - with & for my Daughter later today. I like the fact that your goods are Wonderful quality, very Norse, Finnish, Germanic & Poland inspired, & are delivered quickily without a wait. Many Thanks again for funding Duplicate order
25 November 2008 13:12
Please can you email me a credit receipt for the £9.94 refund as our accounts departments require it?
Also I would just like to say I have ordered from Christmas Time on 2 occasions and found the customer service, delivery service, goods and prices to be excellent.
24 November 2008 15:16
Just to say a quick thank you as we received the baubles and tags from you on Friday evening.
They are brilliant.
24 November 2008 13:00
Many thanks Wendy you are a star as always!!!
21 November 2008 09:59
Just had to tell you, Kimberley, that the tree arrived before 9-15 a.m. today. So it was ordered, delivered and working in less than 24 hours. That is some service! My thanks to you and all your colleagues who were involved. I am very impressed.
If you would like to use this message in publicity documentation, you have my permission.
Well done the Christmastime team.
21 November 2008 15:46
Many thanks for your prompt response to my e-mail. We cannot believe that you are sending us a complete new set but are very impressed and very grateful. Thank you very much indeed.
Fri 21/11/2008 15:04
I just wanted to say how impressed I was with the service and quality of goods received from Christmas Time UK.
The company offer excellent value for money and I will definately be recommending you in the future.
Friday, November 21, 2008 11:54 AM
Order received today!
Just had to say what wonderful customer service I have received, from my questions quickly answered to rapid delivery (I ordered this item yesterday!!).
It is really beautiful, I am delighted with it, a really classic, classy Christmas luxury!
Thank you again!
20 November 2008 13:30
We are a very large (wealthy) London Company and I am the director's pa.
If you had any idea how many bad mannered idiots I have to deal with in the course of the day, you would be amazed; but maybe not.
It is so nice to speak to a company who seem to like their customers.
Everyone I have spoken to within your company has been polite and helpful. Keep up the good work
20 November 2008 10:00
I ordered some Christmas lights on Tuesday morning and received them Thursday morning.
Thank you for your extremely quick response.
17 November 2008 18:45
With reference to the order that we placed with you for Christmas decorations we would just like to say that our order was received in very good condition - it was really well packaged. We are delighted to say that our complete shopping experience with yourselves has been excellent, from ordering over the phone ( at close to your closing time ) we were not rushed off the phone to get home, to the order being checked and then promptly dispatched. We wish all shopping experiences could be as good as yours. Well Done, we will recommend you to our family and friends.
G.R.& J.A. Lowe
14 November 2008 08:47
I just wanted to let you know that I ordered the lights you suggested and they are a lovely purple colour :o) Thanks to you and the warehouse people for helping identify them.
Hope that you have a good day.
08 November 2008 07:18
Many thanks to the great customer service team! You are very cheerful and helpful. Thank you for sending me the replacement "collars" for my glass baubles - and for the bonus of the silver baubles attached to them! It's lovely to shop with such helpful people
07 November 2008 16:31
Thank you very much for your mail with the pro forma invoice and confirm that the cheque
will be forwarded to your company on Monday.
Have a great weekend and thank you very much for all your assistance. You are a credit to your company
and keep up the good work
31 October 2008 14:48
Just like to say such excellent delivery, I only ordered my lights yesterday & I have them today !! Thank you.
31 October 2008 11:34
Dear Christmas time UK,
My order arrived today, I am delighted with both the fairy lights and your company service.
15 October 2008 20:41
Hello, just to thank you for my tree which arrived today , only 36hrs after I had ordered it, thats excellent service. I would also like to thank the girl who took my order by Telephone she was very helpful. I shall certainly order from you again
Cheers M. MacDonell
Sunday, September 21, 2008 12:02 PM
Just to say that I have received my calendars and gifts and am delighted with them; thank you
15 October 2008 13:22
Many thanks, that’s much appreciated.
If we’re not home a parcel can be left with any of our neighbours.
I am very impressed indeed with your customer services.
09 October 2008 14:55
Just wanted to thank you for sending out the gift bags as ordered - really pleased with them, sorry for the problem about the delivery.
04 October 2008 11:32
I want you to know how delighted I am with the speed of your service and the quality of my goods.
I placed the order late Thursday night and got my goods early Saturday morning.
I will certainly order again and tell my friends how prompt you are,well done and thanks.
02 October 2008 15:39
Thank you for your prompt and efficient service. I look forward to receiving my order.
01 October 2008 15:40
Thank you so much for the prompt reply and for offering to send me a replacement. It is much appreciated. I shall definitely be recommending your website to others as your level of customer service has been excellent!
Thanks again and warmest regards,
01 October 2008 10:41
Thankyou for your very kind offer and that is great.
also delighted with the items and am looking through your catalogue, hoping to place an order soon.
Also would like to compliment you on your speedy service and quality of goods
Many thanks again
17 September 2008 16:55
I have just received the crackers and I am really pleased with them. The delivery time was excellent.
Thanks a million
17 September 2008 16:32
Good afternoon, to you, too, Steph.
I would like to tell you a big "I thank you", for your kindness, care, service and, of course, for the information, you gave me, about my above order.
I am sure, that everything will go fine and I will receive the ordered items, in a couple of days.
I any case, be sure, that I will not hesitate to contact you, if I will need any further assistance.
17 September 2008 11:46
Thank you so much for a wonderful service. I only ordered my items yesterday and they have arrived here in North Scotland today .Very much appreciated
It would be nice to think that more companies could be so efficient
Thanks once again
13 September 2008 17:12
Dear Ms Dixon,
Thank you very much for your prompt and friendly response and with the excellent information and link which were exactly what I needed. I look forward to placing an order for the lights (and probably some other items too) later today.
I would also like to express my thanks for the first class service which your company has given me in recent years - excellent items, a very fast response and a most friendly, professional service which is always very well informed. Last year one of your staff even went to have a look at the wiring on some lights specially to check whether it was white or green for me!
Please feel free to use my comments above for any testimonial if you wish. With too many companies these days the customer service is often very poor or non-existent so your own fine service is doubly appreciated.
18 August 2008 15:50
I have placed a few orders with your company now and each time the service I have received from you has been superb. I always recommend you to friends as not only do you have an incredible range of products to choose from, but it is such a pleasure to deal with you. You thoroughly deserve my business and that of anyone else I speak to. Your service levels on line are excellent and for the first time last week I placed my order over the phone. The operator was so friendly and helpful and it made a pleasant change from the surly lot other companies employ!
I absolutely love Christmas and it seems that the people who work for you do too. I am envious of them - what a fab job they must have, dealing with Christmassy things all year round!
Thank you so much.
22 July 2008 13:00
I received the rest of my order today, and would just like to thank you for the quick responce to the mistake. I am happy with my order and will recommend christmastimeuk to my friends.
08 June 2008 12:35
Thank you for your speedy response and solution.
I also thank you for kindly agreeing to refund the items I ordered.
I will of course be happy to use your services once again especially to the point that you resolved this error so efficiently.
I will now await the refunds to show back onto my credit card and also look forward to receiving the credit note in the post.
Thanking you once again.
05 June 2008 17:50
Thank you for you kind gesture, I have today received the three strings you sent. I will check they are ok at our next rehearsal on Sunday. I work with the Nunthorpe Players amateur dramatic group and have contacts with other groups and I am sure when they, and others see our show at the end of this month they will want to know where we got the lights from. I would like to say that I will have no hesitations in recommending your company.
Mon, 2 Jun 2008 09:21:45 +0100
My steins arrived this afternoon as promised, they are just what we needed, thanks. I wouldn't hesitate in reccomending or using celebrationtimeuk in the future. thanks again and MERRY CHRISTMAS
Thu, 29 May 2008 10:33:12
would just like to say how impressed i am with your efficiency. the tree was delivered pretty much within 24 hours of ordering. thank you very much!
28 May 2008 14:12
Dear Sir,Recieved the lights today. thanks for your prompt service. Kind Regards
Thu 03/04/2008 18:22
Dear Wendy, thank you for your help and advice.
03 April 2008 13:46
I would like to take the opportunity to thank you for the very speedy delivery of my parcel which I only ordered at 10 am yesterday. I am very happy and will be doing business again with you in the future. I will be recommending you.
Miss Sarah Connaughton
03 March 2008 17:07
Thanks for your prompt response the lights look perfect will contact you in the not to distant future.
Once again thanks for your help it is always a pleasure speaking to someone that is polite and efficient
Touching Class Designs
21 February 2008 12:38
Thankyou so much for your swift reply and your kind gesture,it's very much appreciated and I will certainly be using your company again and recommending you to my friends. It's quite a rarity in this consumer age to find a company that puts goodwill before profit!
With best wishes,
20 February 2008 19:40
Thank you for responding so quickly to my email - I am very impressed! The lights arrived yesterday and I will definately recommend your company to all my friends.
14 February 2008 09:32
Many thanks for a swift painless transaction, arrived at 0830 this morning.
13 February 2008 09:22
Many thanks for my order. It came so quickly! and the product us great.
12 February 2008 15:36
Received the replacement firework fibre optic lamp today. It is up and working, honestly, it is beautiful. Thanks for such a quick delivery, and all your very kind attentive after-sales, I shall never be afraid to place an order again with your company.
Thanks you ever so much, it is very much appreciated,
28 January 2008 14:09
Dear Christmas Time,
I would just like to show my apprciation for your speedy service as i was pleasently suprised to recieve my goods the day after i had ordered it!
I spoke to a very nice lady on the phone and explained that i urgently needed some icicle lights for my 21st Winter Wonderland Party as a previous company had messed me around and were unable to process my request. But thanks to your excellent service I can rest assured that my party will now be complete!
21 January 2008 12:11
i must say the service i have recieved from you and your company is exceptional for which i thank you and i will look forward to doing business with you in the future
18 January 2008 12:33
Thanks. I received my order and am very pleased. I had checked the product details with your staff before ordering and am delighted to report it works as promissed. I will check out your site when I need Xmas goods in the future!
13 January 2008 20:52
Lights arrived Saturday morning, super service thank you.
08 January 2008 09:50
Thank you very much for your prompt response in sending out a replacement Christmas tree after I reported the original one arrived damaged.
I was very pleased to get the new tree so quickly at such a busy time of year.
When assembled it looked even better than we expected, and contributed to an enjoyable Christmas for all of my family, especially the children.
Hope you had a good Christmas too, and best wishes to you and your colleagues for the New Year.
05 January 2008 15:04
Thanks for the smart delivery.
20 December 2007 23:11
I just wanted to say thank you for the amazing service I received. I was really impressed with how quickly you processed my orders and how efficient you were in tracking my orders. I will definitely recommend your website to friends and family.
19 December 2007 11:22
Tree arrived Yesterday
Thank you for a speedy delivery
Have a good Christmas
19 December 2007 10:41
Just wanted to write a quick line to say thankyou for the prompt despatch of my Christmas tree, (after the slight glitch last week and the lights just being sent!) your staff were very friendly and helpful to correct the situation.
And what a beautiful tree it is, couldnt have picked a better one myself! Will definately order from you again next year and have also reccommended you to some friends and family.
Have a good Christmas,
Wed 19/12/2007 10:32
The garlands arrived yesterday. Thank you very much. One does match the other 2 we have. Are you still happy we keep the other one you sent? We will use it and would love to keep it but understand if you need me to send it back.
I have been waxing lyrical about your company to my friends and colleagues as I must say I was extremely impressed by your handling of this matter and how helpful you have been. It is rare to find such positive customer service .
Thank you so much and have a good Christmas and a happy and healthy New Year
18 December 2007 12:14
To whom it may concern:
Just confirming that I received my goods this morning - that's FANTASTIC service!!!
Merry Christmas & Happy New Year.
14 December 2007 16:59
Just arrived, what can I say? You are a brilliant lot. Merry Christmas.
13 December 2007 18:30
I am writing to let you know how good service I received over the replacement of my faulty LED tree a replacement was with me within 24 hours
13 December 2007 16:38
Thankyou so much for a fast and excelent service.
12 December 2007 23:08
Thank you for the e-mail, the parcel arrived this morning 12/12/07.
Thank you for the prompt attention and delivery, great service.
12 December 2007 22:15
The goods were delivered today, thanks to your intervention. Your help was much appreciated.
12 December 2007 15:06
Hi Alfred, the package arrived yesterday, ahead of schedule.
I'm currently working in Norway so the parcel will not be opened until Friday when I arrive home.
Anyway..........I really just wanted to say that your service is excellent.
12 December 2007 12:39
You really do provide GREAT service - I got the goods almost before your email!
Have a wonderful Christmas....
10 December 2007 23:01
Thanks it arrived today, excellent service, Thanks again
07 December 2007 18:28
What fantastic service, in this day and age almost untrue, thank you so much, you are a Company to be proud of.
07 December 2007 11:01
Just had to say what a fantastic speedy service you operate. I only ordered them yeaterday and I received them in this morning's post.
Thank you very much
06 December 2007 19:12
The lights I ordered arrived today ! Thank you very much for your efficiency. Most Impressed.........
06 December 2007 12:39
Just a quick note to say many thanks for the 'special delivery' of my order no 36511.
I think that the lovely ladies name was Kerry - please for give me if that is not her name - once again I will be using you on a regular basis and cannot thank you enough for my orders being delivered promptly and safely in the past.
Wishing you all a Merry Christmas and a Happy New Year
05 December 2007 09:43
Many thanks for your prompt service. The lights are now on the tree & we are very impressed with the brightness & effects they have.
05 December 2007 16:23
This item I received today in full working order.......
can I thank for a prompt efficient service and it has been a pleasure to deal with you..
A Happy Customer
04 December 2007 14:36
Just wanted to say how pleased I am with your service, I only placed my order saturday night and it arrived lunchtime today!! The baubles are just what I wanted and arrived in good order.
Thankyou for such a prompt response!
04 December 2007 14:26
The Christmas tree has arrived - We are very pleased with it.
Many thanks for your prompt and efficient service
02 December 2007 13:34
Thank you very much. What perfect service!
The first time I have used your company - think your website is great & have bookmarked you for decorations/lights etc. in 2008.
All good wishes
01 December 2007 09:20
Just a note to say 'thank you' for the order which arrived this morning - less than 24hours since ordering - very impressive.
Lights are superb.
Have a good Christmas
30 November 2007 11:02
Thank you so much for the prompt delivery of my order. May I also add how impressed I am by the items that I purchased.
I shall certainly use your service again and shall of course highly recommend your goods and the excellent prompt service I have received.
29 November 2007 11:24
I am so impressed by your service. This is the first time I have purchased from you. The quality of the products is just as great as the delivery service you provide. I have placed two orders in since late Sunday night and I received them both by Wednesday. Excellent. I needed the products before this Saturday as my tree is going up then, knowing the post and other delivery services I have had in the past was a bit dubious. But you came up trumps. I am recommending you and your service to all my friends and hope to purchase from you again for next year.
Take care and may the Gods smile on you,
28 November 2007 18:30
Thank you very much - its a pleasure to deal with such a professional company. Great website & excellent customer service, quite a find in this day & age.
27 November 2007 16:36
I just wanted to say thank you for the very speedy delivery of my bits for Christmas. We celebrate pretend Christmas in our house (and the real one) because my parents go away and thanks to you we'll have some decorations this year.
Again very many thanks.
27 November 2007 00:30
Although I live in the U.S., and could not possibly afford shipping over here.....I just wanted to let you know your decorations and items for sale are absolutely SPECTACULAR. The colors, the style, it's all just so inspiring.
I wish we had a store like yours here!!
24 November 2007 15:02
I received my order the day after I put it on my computer, brilliant, thank you very much.
23 November 2007 12:27
Absolutely brilliant service and top quality goods. Will definately shop again with 'Christmastime UK'. Very many thanks!
23 November 2007 13:01
I just wanted to let you know that my order arrived safely today and to thank you for brilliant service and fab items!
22 November 2007 19:41
Just like to compliment on the great service and lovely website. I will be using this shop again.
21 November 2007 16:27
Have just found your website and placed an order.
What a brilliant website,there is so much I want to purchase but being a miserable old pensioner I cannot! It is a pleasure to look at what you do have and I will certainly be returning for another search to see what I can get!
The payment process was easy and well laid out and what I do like is the clear contact details and full company address quoted. A lot of websites do not give full contact instructions and hide behind a phone number. Well done to you all.
08 November 2007 08:39
I discovered your site by accident when I was looking for special christmas tree decorations. I have just received my first order and I am delighted with my purchases! I have recommended your site to all of my friends and family. I have just placed my second order and created a wishlist of products that I would like to buy in time for Christmas. I only hope I remember to keep some money for presents!