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ChristmasTimeUK FAQs

Stock

A) Please either fill in the Quick Query form or contact our Sales Team on 01427 667270 where we would be happy to contact our suppliers to see if we are able to obtain the full quantity you require.
A) Yes, please feel free to contact our Sales Team on 01427 667270 who would be more than happy to try and help you, or alternatively just e-mail us at sales@christmastimeuk.com.

Delivery

A) Yes, at the time an order is placed a different delivery address can be specified.
A) If a priority or Saturday delivery service is applied to an order we can guarantee a day for delivery. With a standard delivery service we cannot guarantee a day for delivery.
A) We offer each of our customers the option of having their goods placed on either a priority weekday service or a Saturday delivery service; this excludes Bank Holidays and Sundays (where applicable). The current charge for this service is detailed in the Delivery Matrix.
A) Unfortunately you are unable to track Royal Mail first class.  However subject to your goods being dispatched by Interlink Express tservice or UK Mail please use our tracking page.  Just input the consignment number that is sent to you via the email address you provided ChristmasTimeUK with at the time of ordering.  Should you not receive this e- mail, please contact our Customer Service team on 01427 667270 or e-mail sales@christmastimeuk.com they will be happy to assist you.
A) Yes, at the time an order is placed we recommend that delivery instructions are provided if there is any chance that you may not be in to receive your delivery. Our courier will follow any instructions given but bear in mind that we can only provide instructions with a maximum number of 30 characters.   Please be aware that the courier driver will leave the goods in these areas at their discretion.
Should the driver leave the goods with either a neighbour or in a safe place as per the instruction given, the goods automatically become the responsibility of the customer and ChristmasTimeUK will not be liable for any loss or damage to the goods from this time onwards.
A) After attempting to deliver your goods twice UK Mail will return your order to their depot. Please contact the UK Mail depot from the card left by them to arrange collection and they will be able to advise on collection times. Please note UK Mail will only keep your goods for 3 working days before returning them to us at ChristmasTimeUK.
Alternatively, please advise at your earliest convenience if there is somewhere at the property the goods can be left safe, or if a neighbour may be able to sign for these for you. Please be aware that the courier driver will only leave the goods in these areas at their discretion.
A) Please contact our Customer Service team immediately on 01427 667270.
A) Please contact our Customer Services team on 01427 667270 who will investigate the late delivery.
A) Orders sent by Royal Mail 1st Class Post can only be reported as lost after 15 days have elapsed from the despatch date. We will be happy to provide a copy invoice and delivery note to you to enable you to make a claim for compensation with Royal Mail.  ChristmasTimeUK cannot accept any liability for goods despatched by Royal Mail 1st Class post on a Standard delivery service.

Returns

A) Our returns policy requires that any damaged/missing/faulty items MUST be reported within the 7 day period in order to receive a replacement/refund.
A) As our returns policy states, goods can only be returned if they are still in the original resalable condition and within 28 days of dispatch, this means that any used or assembled items are not eligible to be returned to us.
A) Customers are liable for returns until they reach us. Unfortunately if the goods are received damaged they cannot be refunded.
A) If the item becomes faulty, please check the policy for that particular item e.g. some lights have a 12 month warranty dependant on the usage of that particular item.  Please contact our Customer Service team on 01427 667270 for further advice.
A) We are happy to receive the returned item(s) back within 28 days of receipt of the goods; however, the goods will need to be returned at your own cost.
If you are returning either the whole or part of the order we will not refund the original delivery charge paid as this part of our service to you has been completed.
Please note that we will be unable to accept the return, and additionally no refund will be given in the event that the goods arrive to us in a non-resalable condition.
A) If for any reason you are finding it difficult to return an item, for example, the item is heavy and bulky, it is possible for us to arrange a collection for you. This collection would be made using City Link and can be arranged to take place any weekday when someone is in to meet the driver. This service costs £14.95, which will be charged prior to the collection being arranged. Please call us on 01427 667270 if you would like to use this service. (Please note that this collection will be made during normal office hours and drivers cannot be time specific).




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