|Terms and Conditions
Dealing with ChristmasTimeUK™
This page is intended to outline all of our policies which affect you and all issues which you may have questions about. If you do have a specific question, which is not answered here, please let us know by email.
Terms of Website Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Other Applicable Terms
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about us
www.christmastimeuk.com is a site operated by Fizzco Ltd ("We"). We are registered in England and Wales under company number 6254152 and have our registered office at Castle Farm, Middle Street, Fillingham, Gainsborough, DN21 5BX. Our main trading address is the same. Our VAT number is 915972985.
We are regulated by the ICO (Information Commissioner's Office).
We are a limited company.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No Reliance on Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.
Limitation of Liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. [If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.]
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Rights you licence
When you upload or post content to our site, you grant the following licenses:
- A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and
- A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.
We will only ever use your materials to carry out your instructions to us - unless, very exceptionally, a court or other regulator orders us to disclose them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact email@example.com
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
- ChristmasTimeUK™ is operated by Fizzco Ltd. Fizzco Ltd is registered in England at Castle Farm, Middle Street, Fillingham, Lincolnshire, DN21 5BX; No: 6254152;
- We personally answer all of our inbound telephone calls during our office hours (9:00 to 17:00 hrs, Monday to Friday) with an average response time, if the line is clear, of 9 seconds. There are times when we may have to place an answer machine on the line, and if a contact name and telephone number is left, we will endeavour to return your call as soon possible.
- ChristmasTimeUK™ customers who shop online must be 18 years of age or older.
- ChristmasTimeUK™ reserves the rights to revise prices and details at any time and without notice. When ChristmasTimeUK™ receives an order, the customer will only pay the price that he/she has ordered the goods at, which was previously published on the web site.
- All items advertised by ChristmasTime UK™ are subject to availability.
- Prices indicated as reductions relate to products that have been on sale previously at the higher price for at least 28 days.
- All SALE products sold online will be despatched in accordance with and upon completion of the transaction.
- All design, text and imagery on the ChristmasTime UK™ website is the copyright of Fizzco Ltd. trading as ChristmasTimeUK™. The site content or imagery may not be altered in any way or republished without the permission of Fizzco Ltd.
- ChristmasTimeUK™ reserves the right to:
(i)Alter these Terms and Conditions upon giving you advance notice
(ii)Decline service to any individual
- Fizzco Ltd. reserves the right to withdraw ChristmasTimeUK™ without notice.
- By accepting our terms and conditions of supply with ChristmasTimeUK you are agreeing to the use of your company name and/or brand in our portfolio of clients. We may use your name and/or brand on our website and within emails
Promotions & Discount Codes
- We reserve the right to vary the terms of any promotion at any time, or to withdraw this promotion altogether.
- These terms & conditions relate to all ChristmasTimeUK' promotions & discount codes (unless otherwise stated).
- Only one promotion code can be used per order.
- A promotion code cannot be added after an order has been placed and paid for.
Safety instructions, labelling and packaging are the responsibility of the proprietary brand owner. Except in the case of death or personal injury, ChristmasTimeUK™ is not responsible for any inaccuracies contained therein or any damage resulting from the misuse of such items. Notwithstanding this, ChristmasTime UK™ will deal with all customer complaints in good faith.
We recommend that you check carefully all proprietary brand item labels and packaging to ensure that the item delivered is as described in your order to us.
Your statutory rights are not affected.
If you are printing any plug wiring diagrams on a black and white printer, we recommend that you do the following as a minimum:
You can pay by American Express, Visa or Master Card uring SagePay or PayPal or in some cases by cheque. To ensure that shopping online is secure, your credit/debit card details will be encrypted to avoid the possibility of someone being able to read your details as they are sent over the Internet. During your purchase your information security is assured by SagePay and Pay Pal.
Overseas (non UK) Customers
We are a UK based company.
All items on our site are priced in Pounds Sterling and you will be billed in Pounds Sterling. This means that the amount that you actually pay will vary depending upon the exchange rate at the time that your transaction is processed.
Our prices include VAT (where applicable)
Goods sent to private individuals within the EC will attract VAT at the current rate, (the price you pay before addition of any extra postage will be the price, inclusive of VAT, shown on the site).
Goods sent to companies within the EC can be zero rated if they supply us with their VAT registration number.
Returns, Cancellation of Order, Guarantees and Warranties
At ChristmasTimeUK™, we've tried to make our return procedure as simple as possible.
If you do have questions regarding our return policy or procedure, please do not hesitate to contact us either:
By Telephone: 01427 667270 or Email firstname.lastname@example.org
See ChristmasTimeUK full returns & cancellation policy here
Our 12 Month Guarantee
We offer a no quibble 1 year guarantee on all of our products*, which starts from the day after the day you receive your delivery. We will always endeavour to replace like for like or if this is not possible we will offer a reasonable alternative.
*Items not covered by our guarantee - any modified or personalised items, perishable items such as real Christmas trees and wreaths. Edible items, dried decorative fruit, or any item that has a shelf life detailed on the product.
We believe that the goods that we offer are of good quality and make every attempt to offer the most efficient service we can. However, should our goods or services not live up to your expectations then please contact us either by:
The Customer Service Manager
All complaints will be acknowledged within 5 working days. Complaints are usually resolved within 2 weeks, although customers will be informed throughout the process.
If your goods have been damaged in transit please retain the packaging and inform us within 7 days of receipt of goods giving as much information as possible. We will then contact you to discuss a replacement item or a refund and what we would like you to do with the damaged item. This policy does not affect your statutory rights as a consumer.
We endeavour to respond to complaints within five working days.
If you experience any problems with any of your purchases please contact our team email@example.com or 01427 667270
ChristmasTime UK™ welcomes your questions and comments about privacy as it does any other comments regarding our service to you.
Please send email to firstname.lastname@example.org
Follow your Christmas Specialist
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